Senior Key Account Manager

Key Responsibilities:Account Management & Growth:Serve as the primary point of contact for key enterprise and national accounts, ensuring strong relationships and long-term partnerships.Identify opportunities to expand business within existing accounts through cross-selling and up-selling strategies.Develop and execute account growth plans, aligning with clients’ business objectives.Revenue Generation & Client Retention:Achieve revenue targets by identifying and implementing new business opportunities within the existing client base.Proactively address client concerns, ensuring high customer satisfaction and retention.Negotiate and finalize contracts, pricing structures, and service agreements.Technical & API Integration:Collaborate with internal technical teams to facilitate seamless API integrations for clients.Understand API capabilities and guide clients on optimizing integrations for enhanced performance.Work closely with IT and product teams to resolve technical challenges and ensure smooth onboarding.Strategic Coordination & Reporting:Analyze client data, market trends, and competitive insights to drive strategic decision-making.Prepare and present performance reports to internal stakeholders and clients.Work cross-functionally with sales, marketing, and customer support teams to enhance service delivery.Key Qualifications & Skills:Experience: Minimum 5+ years in key account management, enterprise/national accounts, or client servicing roles.Industry Exposure: Fintech, digital payments, e-commerce, SaaS, or related industries preferred.Sales Acumen: Strong experience in cross-selling and up-selling with enterprise clients.Technical Understanding: Knowledge of API integration and ability to collaborate with technical teams for seamless execution.Stakeholder Management: Excellent communication, negotiation, and relationship management skills.Analytical Thinking: Ability to derive insights from data to drive business decisions.

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