Retail Sales Manager

Brand: 7 BazaariExperience: Minimum 10 yearsLocations Managed: Khan Market, Netaji Subhash Place, Green Park, Gurgaon + 6 kiosksRole OverviewThe Retail Sales Manager will oversee sales performance, store operations, and customer experience across all 7 Bazaari retail formats. This role requires an experienced retail leader who understands aspirational mass-luxury retail, excels in customer engagement, and is equally strong in operations, SOP adherence, and team leadership.Key ResponsibilitiesSales & Store Performance • Drive sales targets across all stores and kiosks • Track daily and monthly performance, ABV, and conversion • Support in-store campaigns and product launchesCustomer Experience • Ensure a warm, premium, and customer-friendly experience across all outlets • Train teams on customer interaction, upselling, and brand storytelling • Handle key customer escalations and ensure high service standardsHiring & Training (Primary Focus) • Lead hiring of store teams and Store Managers • Conduct regular training on product knowledge, SOPs, and sales skills • Mentor teams through store visits, reviews, and performance feedbackOperations & SOPs • Ensure strict adherence to retail SOPs, hygiene, inventory, and cash handling • Coordinate with supply chain and warehouse teams for smooth stock flow • Monitor shrinkage, damages, and operational disciplineReporting • Review MIS, manpower productivity, and store-wise performance reports • Share insights and corrective actions with managementCandidate Profile • 10+ years of experience in retail sales and operations • Experience managing multi-store retail chains • Background in aspirational mass, premium, or luxury retail preferred • Strong customer-facing and interpersonal skills • Process-driven with solid understanding of SOPs and operations • Passionate about hiring, training, and people developmentWhy 7 Bazaari • Work with a heritage-led, fast-growing retail brand • High ownership role influencing sales, teams, and customer experience • Exposure to both flagship stores and kiosk formats

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