Ecommerce Manager

Job Description: E-Commerce Manager Category: Skin Care, Perfumes, Cosmetics, Home Care Department: Sales / E-commerce Location: Netaji Subhash Place (NSP), Delhi Employment Type: Full-Time, On-site Experience: Minimum 2–5 Years (Marketplace & D2C experience mandatory) Salary: Upto INR 70,000/- Job SummaryStyle & Shine Essentials is seeking a results-driven E-Commerce Manager to manage and scale the company’s online business across existing marketplaces and new e-commerce and quick commerce platforms.The role requires ownership of account management, onboarding, listings (including A+ content), inventory, operations, analytics, and platform expansion, with a strong execution and growth mindset. Key Responsibilities1. Marketplace Account Management (Existing Platforms)·      Manage and own seller accounts currently operational on Amazon, Flipkart, and JioMart.·      Ensure account health, policy compliance, performance metrics, and uninterrupted operations across these platforms.·      Act as the primary point of contact for marketplace escalations, issue resolution, and relationship management. 2. New Platform Onboarding & Expansion·      Lead the end-to-end onboarding of brands onto new marketplaces such as Myntra, Nykaa, AJIO, Tata CLiQ, and other relevant platforms.·      Coordinate account setup, documentation, commercial negotiations, catalog readiness, and platform approvals.·      Serve as the liaison between internal teams and marketplace category managers to introduce, position, and scale the brands.·      Identify and evaluate new marketplace and D2C opportunities aligned with the brand and category strategy. 3. Quick Commerce Onboarding & Liaison·      Take ownership of introducing brands into quick commerce platforms such as Blinkit, Zepto, Instamart, BigBasket, Amazon Fresh, etc.·      Liaise with quick commerce partners for onboarding, SKU mapping, pricing, margin structures, and SLA alignment.·      Coordinate backend readiness including inventory sync, fulfillment processes, and service-level compliance. 4. Product Listing & Content Management·      Create, upload, and manage product listings across all marketplaces.·      Optimize titles, keywords, bullet points, descriptions, and backend search terms.·      Develop and manage A+ Content / Enhanced Brand Content (EBC) on Amazon and equivalent premium content formats on other platforms.·      Ensure catalog accuracy, compliance, and brand consistency. 5. Pricing, Inventory & Discount Management·      Manage pricing, discounting, and promotional strategies across platforms.·      Maintain real-time inventory accuracy using OMS tools such as Unicommerce.·      Monitor stock levels, sales velocity, and SKU performance to prevent stock-outs and over-selling. 6. Order Processing & Operations·      Oversee end-to-end order fulfillment from order receipt to dispatch.·      Coordinate with warehouse teams, logistics partners, and 3PLs to ensure SLA adherence. 7. Returns, RTO & Reconciliation·      Track and analyze returns and RTOs, identifying root causes and corrective actions.·      Support finance in payment reconciliation, commissions, penalties, and documentation. 8. Performance Marketing, Analytics & Reporting·      Coordinate platform-level marketing initiatives following Plan → Execute → Review → Optimize methodology.·      Track KPIs including sales growth, ROAS, order TAT, RTO %, and platform performance metrics.·      Prepare regular performance and growth reports with actionable insights. Skills & Competencies·      Strong hands-on experience with Amazon, Flipkart, JioMart (mandatory)·      Proven experience in onboarding brands to new marketplaces·      Exposure to quick commerce platforms and FMCG fulfillment models·      Expertise in A+ Listings / Enhanced Brand Content·      Proficiency in Unicommerce or similar OMS tools·      Strong analytical, coordination, and negotiation skills Qualification·      Graduate & above (Bachelor’s mandatory)·      Preference for Digital Marketing or E-commerce–focused education Preferred Industry Background·      Beauty & Personal Care·      FMCG / Consumer Products·      Healthcare / Pharma·      D2C and Marketplace-led businesses Additional Expectations·      Highly result-oriented and execution-focused·      Ability to work in a fast-paced, growth-stage FMCG environmentStrong cross-functional and external stakeholder management skills 

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