Head | Offline Retail Operations

We are hiring a Head - Retail Operations to lead a fast-scaling, multi-location consumer business.This is a P&L ownership role, responsible for driving:Revenue growthUnit-level profitabilityCustomer experienceOperational excellence across centresThe role requires a highly hands-on leader who can scale operations, drive utilization, and build strong on-ground teams. Brief Key Responsibilities Own end-to-end P&L across multiple locationsDrive revenue growth, utilization, and yield optimizationLead day-to-day operations, ensuring high-quality customer experienceBuild and scale repeat usage and community-led engagement modelsDevelop and grow high-margin revenue streams (programs, memberships, events)Drive pricing strategy and demand-supply optimizationLead cross-functional teams across:OperationsGrowthProjectsMaintenanceBuild strong on-ground leadership and accountability cultureIdentify and unlock new revenue opportunities and partnershipsIdeal Candidate Requirement 12–15 years of experience in multi-location consumer businessesStrong experience in P&L ownership and operationsBackground in retail / F&B / fitness / hospitality chainsProven track record of scaling operations and improving unit economicsHighly hands-on and execution-focused

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