Assistant Store Manager (Retail Sales)

Job Description – Assistant Store Manager – Lladró, SPA Lifestyle Pvt. Ltd. JOB TITLE                                                    Assistant Store Manager BRAND                                                        Lladró REPORTING TO                                           Store Director LOCATION                                                    Boutique - MG Road, Sultanpur, Delhi COMPENSATION Fixed ₹ 6.84 Lakhs + Variable Incentive 20 to 25k per month **Please do not apply, if you are not living in Delhi NCR** About Lladró We are the world’s leading Spanish brand in the design, manufacturing, and distribution of a wide range of handmade art porcelain creations. Ranging from sculpture and lighting to home accessories, Lladró porcelain pieces embody a contemporary, elegant, and exclusive lifestyle. In India, we already operate through 9 Boutiques in Top premium malls. Do visit Lladró website: MAIN PURPOSE Managing the day-to-day retail/store operations of the Lladró boutique in accordance to brand standards. Improve commercial performance by increasing sales turnover and maximizing profitability. Primarily responsible for Retail/store Sales. The role will also involve Business Development and making Corporate Sales. Preference would be given to candidates with experience in the P remium / Luxury Home Category (home décor, furniture, lighting, interior and lifestyle products). KEY RESPONSIBILITIES Exceeding Sales Budget Understand customer needs and delight customers, above and beyond the call of duty Converting Project Business through Interior Designers & Architects Ensuring highest degree of customer service and in-store experience Maintaining all necessary reports , inventory and VM in line with brand guidelines. Expanding HNI Database - Customer data to be well collected, updated & maintained Defining strategy actions to attract new customers and old customers more often  Job Profile: ·      Education. Bachelor / Masters – Degree / Diploma (Sales / Retail Sales) ·      Experience : 4 plus years of retail sales operational experience with luxury / Premium Brands. ·      Languages : Fluent English & Hindi ·      Skills required : Ø Organized & process oriented Ø Brand Image Concerned  Ø Ability to write reports Ø Self-starter with excellent communication and presentation skills Ø Serious, proactive and can handle and deal comfortably in a multinational environment. Ø Strong computer & analytical skills ·      Behavioral competencies: Ø Responds promptly to customer needs and solicits customer feedback to improve services Ø Manages difficult or emotional customer situations Ø Demonstrate attention to detail Ø Ability to effectively present information & respond to questions from groups of managers, clients and customers Ø Adhere to company policies & procedures Ø Supports the organization’s goals & values Ø Commits to long hours of work when necessary to reach goals and completes tasks on time Ø Meets challenges & resourcefulness Ø Adapts to changes in the work environment Ø Generates suggestions for improving work and develops innovative approaches and ideas Ø Demonstrates accuracy and thoroughness Meets productiveness standards, completes work in a timely manner and strives to increase productivity

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