IT Systems Management Analyst - Technical Writer

We are looking for an ITSM Documentation & Training Specialist to support IT Service Management teams by developing high‑quality documentation, training materials, and process content. The role focuses on ITSM process enablement, ServiceNow, OpEx documentation, and learning platform support, ensuring consistent knowledge transfer and adoption across the organization.✅ Key ResponsibilitiesSupport ITSM teams in reviewing, developing, and documenting ITSM processesCreate and maintain technical documentation, SOPs, and knowledge articlesAdminister and manage ITSM OpEx content on SharePointDevelop and deliver ITSM training content and coursewareSupport and manage ITSM learning platforms, including transition of content from LearnSource / LinkedIn Learning into LMSTrack and analyze training usage, engagement, and effectivenessSupport ITSM OpEx processes such as Incident Management and SLO‑specific workflowsCoordinate ITSM training and documentation for Mergers & Acquisitions and new internal usersCollaborate with cross‑functional teams to ensure content accuracy, consistency, and compliance

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