Senior Application Support Lead

Hiring: Senior Application Support Lead (L3 / TechOps)Location: New Delhi / NCR Experience: 8–15 YearsDomain: Banking & Financial Services (Mandatory: PSU Bank Experience)Role OverviewWe are looking for a Senior Application Support Lead (L3/TechOps) to manage and support critical enterprise applications in a 24x7 production environment. This role requires a strong blend of technical expertise, leadership, and stakeholder management, ensuring seamless operations across banking applications such as UPI and Core Banking systems.Key ResponsibilitiesTeam Leadership & CoordinationLead and mentor L1/L2 support teamsManage resource allocation, scheduling, and delivery trackingCoordinate with development, QA teams, and bank stakeholders for UAT and production releasesApplication & Server ManagementInstall, upgrade, and maintain WebLogic & JBoss serversEnsure availability and performance of UPI & Core Banking applicationsProduction Support & MonitoringMonitor system performance (CPU, memory, DB health)Use tools like Splunk, Dynatrace, APM for proactive monitoringMaintain SLA adherence and reportingIncident & Problem ManagementPerform deep-dive troubleshooting (logs, thread dumps)Conduct Root Cause Analysis (RCA)Drive permanent fixes via change managementDatabase & Platform OperationsExecute SQL (DDL/DML) for troubleshooting and maintenanceWork with Oracle / MySQL environmentsDisaster Recovery & DeploymentManage DR drills and DC–DR failoversHandle deployments (WAR files) and OS patching (Linux/Windows)Technical SkillsOperating Systems: Linux/Unix (RHEL), Windows ServerMiddleware: WebLogic, JBossDatabases: Oracle (11g/12c), MySQLScripting: Shell scripting, Unix commands (Sed, Awk, Grep, Find)Tools: JIRA, Splunk, Dynatrace, WinSCP, PuTTYDomain Expertise: UPI / Core Banking (Finacle preferred)Education & QualificationsBachelor’s degree in Computer Science / IT / BCA or related fieldCertifications in Linux / Finacle (preferred)Strong communication & stakeholder management skillsMandatory RequirementsExperience in Banking / Financial Services (PSU Bank preferred)Strong experience in L3 Production SupportHands-on with middleware + database + Linux stackInterested?Apply now or share your resume to explore this opportunity!

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