Technical Consultant -Cloud Services

Title: Technical Consultant – Cloud ServicesLocation: Delhi Experience: 5+ Years Role OverviewWe are looking for a skilled Associate Technical Consultant – Cloud Services with strong hands-on experience in Microsoft Office 365 / Microsoft 365 environments. The ideal candidate will be responsible for ensuring high availability, security, performance, and user support across cloud collaboration services, while working closely with internal IT teams and end users.Roles & ResponsibilitiesEnsure high availability and optimal performance of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft TeamsMonitor service health, performance, and usage trends, taking proactive steps to prevent or mitigate issuesManage user accounts, licenses, groups, and permissions in line with organizational policiesConfigure and manage security, compliance, and governance settings (Conditional Access, DLP, retention, MFA, etc.)Perform regular data backups, and contribute to the development, testing, and execution of disaster recovery and business continuity plansStay updated with new Microsoft 365 features, updates, and roadmap changes, and plan upgrades or migrations accordinglyCollaborate with other IT and infrastructure teams to troubleshoot and resolve complex technical issuesProvide Tier 1 and Tier 2 support to end users for Microsoft 365 applications and servicesCreate and maintain technical documentation, SOPs, and configuration guidesConduct end-user training sessions and provide ongoing support to improve adoption and productivityResearch emerging tools and solutions within the Microsoft ecosystem and recommend improvements to enhance efficiencyTrack industry trends and competitive developments related to cloud collaboration and productivity platformsRequired Skills & Qualifications1-3 years of hands-on experience with Microsoft Office 365 / Microsoft 365 administrationStrong knowledge of Exchange Online, SharePoint Online, Teams, and OneDriveExperience with Azure AD (Entra ID), identity management, and access controlsUnderstanding of security, compliance, and data protection concepts in cloud environmentsExperience in incident management, troubleshooting, and user supportFamiliarity with PowerShell scripting for Microsoft 365 administration (preferred)Strong documentation and communication skillsAbility to work independently and collaboratively in a fast-paced environmentPreferred Certifications (Good to Have)Microsoft 365 Certified: Administrator ExpertMicrosoft Certified: Security, Compliance, and Identity FundamentalsAzure Fundamentals or related Microsoft certifications

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