ServiceNow CSM + Order Management (OMT / SOM) (Full time with the Fortune 500 Company's)

Job Title: ServiceNow CSM + Order Management – OMT / SOM – Sales Order ManagementLoc: Pune, Mumbai, Chennai, Bangalore, Hyderabad, Noida, Kolkata, Nagpur, Ahmedabad, Indore, CoimbatoreExp: 5 to 15 yearsNp: Immediate to 30 Days or 45 DaysJob SummaryWe are looking for an experienced ServiceNow Developer/Consultant with strong expertise in Customer Service Management (CSM) and Order Management (OMT / Sales Order Management - SOM). The candidate will be responsible for designing, developing, and implementing scalable solutions on the ServiceNow platform to support customer service operations and order lifecycle management. The role involves integrating ServiceNow CSM with Order Management workflows, external systems, and enterprise applications.Key ResponsibilitiesDesign, develop, and implement solutions on the ServiceNow platform focusing on CSM and Order Management (OMT / SOM) modules.Configure and customize ServiceNow CSM workflows, case management, and service operations.Implement and manage Order Management processes including order capture, fulfillment, orchestration, and tracking.Develop ServiceNow scripts, business rules, UI policies, *** scripts, and flow designer workflows.Build and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, or IntegrationHub.Configure ServiceNow data models, service catalog items, workflows, and automation related to order processing.Collaborate with business stakeholders to gather requirements and translate them into technical solutions on ServiceNow.Customize ServiceNow portals or agent workspace to support customer service and order management operations.Participate in design discussions, architecture reviews, and solution planning.Troubleshoot issues, perform root cause analysis, and provide support for production and implementation activities.Ensure best practices, platform governance, and ServiceNow development standards are followed.Required SkillsStrong experience with ServiceNow Customer Service Management (CSM).Hands-on experience with ServiceNow Order Management (OMT) / Sales Order Management (SOM).Experience in ServiceNow scripting (JavaScript, Glide API).Knowledge of ServiceNow workflows, Flow Designer, and automation capabilities.Experience with ServiceNow integrations (REST, SOAP, IntegrationHub, MID Server).Strong understanding of case management, order lifecycle, and service fulfillment processes.Experience in ServiceNow platform customization and configuration.Good understanding of ServiceNow data models, UI framework, and service catalog.Preferred SkillsExperience with ServiceNow ITSM or other ServiceNow modules.Knowledge of telecom or enterprise order management processes.ServiceNow CSA / CAD / CIS-CSM certifications are a plus.Experience in Agile/Scrum development environment.

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