Operations head - Payroll firm (Blue and white collar)

Site Operations & Troubleshooting Regularly visit client sites in Delhi NCR, Punjab, and Chandigarh . Handle issues related to manpower attendance, overtime, uniforms, shoes, safety compliance, and audits . Escalate only critical matters to the Director — otherwise close issues independently . Maintain an audit checklist and send weekly reports. Manpower & Employee Handling Ensure workers report on time and follow discipline at sites. Deal firmly with headstrong employees or repeated absentees. Coordinate with the deployment team for replacements or new hiring when needed. Client Coordination Act as the first point of contact for operational issues with clients like Godrej, Delhivery, etc. Provide timely updates to clients and maintain good working relationships. Support in client audits and ensure compliance documents are ready. Finance & Payment Follow-ups Update and monitor bank statements, outstanding, and collections . Follow up with clients’ accounts teams for pending payments. Coordinate with internal accounts/finance team for invoicing and reconciliation. . Business Development Support Assist Director in new business meetings and presentations. Identify leads or opportunities during site visits and client discussions. Maintain a basic pipeline tracker of leads and follow-ups. Requirements 5–10 years’ experience in operations support / manpower outsourcing / facility management / sales admin / site coordination . Strong communication skills in Hindi & English (Punjabi a plus). Ability to handle manpower firmly and deal with client escalations professionally. Comfortable with frequent travel (Delhi NCR + Punjab/Chandigarh). Working knowledge of basic accounts follow-up (payments, outstanding, reconciliation). Computer literate (Excel, email, reporting). Compensation ₹35,000 – ₹45,000/month (depending on experience).

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