Program Manager - (Weight Loss)

About AamyaAamya is India’s first medicated weight loss company exclusively for women, focused on sustainable transformation through science-backed care. We combine GLP-1 + GIP-based medication with personalized support from endocrinologists, nutritionists, fitness coaches, and care coordinators.Think of Aamya as a premium women’s health club—where medicine meets empathy, and body transformation meets total wellbeing.What This Role Is AboutWe’re looking for a Program Manager – Customer Experience & Success to be the bridge between our members and everything that powers Aamya: doctors, nutritionists, fitness trainers, diagnostic partners, and internal teams.You will be the voice, heart, and nerve center of the customer journey—responsible for delivering a high-touch, high-empathy experience that drives trust, adherence, and lasting results.This is a high-ownership, high-growth role in a young company. It will involve long hours, real responsibility, and constant learning—but also the chance to build something meaningful from the ground up, grow fast, and make a tangible difference in women’s lives.Your ResponsibilitiesI. Customer Success & ExperienceBe the primary point of contact for members—ensuring clarity, care, and accountability throughout their transformation journeyOwn the end-to-end customer lifecycle: onboarding, education, scheduling, motivation, progress tracking, and issue resolutionUse WhatsApp, calls, and email to deliver warm, confident, and proactive communication at every stageDrive key customer metrics: satisfaction, adherence, NPS, retention, and clinical outcomesBe the customer’s advocate inside the company—ensuring every touchpoint feels human and thoughtfulII. Care Coordination & Stakeholder ManagementCoordinate seamless interactions between members and all caregivers (doctors, nutritionists, fitness coaches)Work with diagnostic labs, pharmacies, and vendors to ensure timely service deliverySurface medical/lifestyle challenges to the right expert and follow through until they’re resolvedKeep meticulous records and use CRM tools to stay organized across journeysIII. Health Literacy & AdherenceHelp members understand and stay engaged with their protocol: GLP-1/GIP medication, nutrition plans, workout goals, habit-buildingTranslate clinical advice into everyday language with empathy and claritySpot disengagement early and step in with confidence, encouragement, and compassionIV. Operational ExcellenceBuild and refine backend workflows, SOPs, and tracking processesBring attention to detail to every task—nothing falls through the cracksCollaborate with product and leadership teams to improve and scale the experienceWho Your AreBackground & Experience3–6 years in customer success, healthcare operations, clinical coordination, or wellness coachingBackground in nutrition, pharmacy, life sciences, public health, nursing, or clinical psychology preferredExperience in digital health, chronic care, weight loss, or women's wellness a plusFamiliarity with GLP-1 / GIP therapy or endocrinology workflows is a strong bonusSkills & MindsertImpeccable communication—you’re warm, clear, confident, and persuasive, especially over calls and textObsessed with customer experience—you anticipate needs, preempt problems, and love making people feel taken care ofDeep understanding of how medicine, nutrition, fitness, and behavior intersectNaturally organized, proactive, and detail-oriented—you keep things moving and never miss a beatYou thrive in early-stage environments—gritty, adaptable, and driven by impactWhy Join Aamya✨ Be part of a mission to transform women’s health in India

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