Food And Beverage Operations Manager

Food & Beverage (F&B) Manager Location: Zorba Entertainment Pvt. Ltd. – Sultanpur, New Delhi Industry: Event Hospitality / Premium Banqueting & Outdoor Venues Experience Required: 6–10 Years in Premium Banquets / Event Hospitality / Hotels Role Overview We are seeking a dynamic and results-driven F&B Manager to oversee food and beverage operations across weddings, private events, and corporate functions hosted at Zorba. The role requires a blend of operational leadership, guest-centric execution, and vendor coordination within a high-end, fast-paced event environment. Key Responsibilities:  Oversee all aspects of F&B operations: o Menu planning and development, including cost analysis and pricing strategies o Food and beverage purchasing and inventory management o Staff scheduling, training, and performance management o Maintaining a clean, safe, and welcoming environment for guests and staff.  Ensure guest satisfaction: o Respond promptly and effectively to guest inquiries and complaints o Monitor guest feedback and implement necessary improvements o Build and maintain strong relationships with guests.  Pre-Event Planning & Coordination: o Conduct site visits and pre-event meetings with clients to discuss event details, including menu preferences, room setup, and service requirements. o Develop and present customized banquet proposals, including pricing and menu options. o Coordinate with the culinary team to ensure menu items are prepared to the highest standards. o Manage room setups and layouts according to event specifications. o Oversee the procurement of all necessary equipment and supplies.  Event Execution & Supervision: o Supervise the setup and breakdown of banquet halls and function rooms. o Ensure timely and efficient service of food and beverages to guests. o Monitor the quality of food and beverage presentation and service. o Address guest requests and concerns promptly and professionally. o Ensure compliance with all safety and sanitation regulations.  Post-Event Follow-Up: o Conduct post-event reviews with clients to gather feedback and identify areas for improvement. o Prepare event reports, including sales and cost analysis. o Maintain accurate records of all banqueting activities.  Team Management: o Recruit, train, and supervise banquet servers, bartenders, and other staff. o Develop and implement staff training programs to enhance service skills. o Conduct performance reviews and provide feedback to staff. o Maintain a positive and productive work environment.  Financial Management: o Monitor and control banquet expenses to maximize profitability. o Develop and implement strategies to increase banquet sales and revenue. o Analyze sales data to identify trends and opportunities.  Quality Control: o Conduct regular quality checks on food and beverage preparation and presentation. o Ensure that all banquet operations adhere to established standards of service and quality.  Stay Updated: o Keep abreast of industry trends and best practices in banqueting and event management. o Attend industry events and conferences to expand knowledge and network. Qualifications:  Proven experience as a Banquet F&B Manager, F&B Manager or in a similar role within a hotel, resort, or other relevant setting.  Strong leadership, organizational, and communication skills.  Excellent customer service and interpersonal skills.  Ability to work effectively under pressure and meet deadlines.  Proficiency in POS systems and other relevant software.  Food Safety Certification (preferred).  Bachelor's degree in Hospitality Management or a related field (preferred). Benefits:  Competitive salary and benefits package.  Opportunities for professional growth and development.  Dynamic and rewarding work environment.

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