Job Title:
Technical Support Engineer
Company: Sonata Software
Location: New Delhi, Delhi
Created: 2025-12-22
Job Type: Full Time
Job Description:
L3 Technical Support SpecialistLocation:New Delhi Experience : 8+ years Shifts : Rotational ShiftsWe are looking forL3 Technical Support Specialistswith experience inWindows, macOS, iOS/Android, Intune, and JAMF .Responsibilities: Handle L3 escalations andtroubleshoot complex OS and application issues . Performroot cause analysis (RCA)for recurring incidents and propose solutions. Maintain accuratedocumentationof issues, resolutions, and processes. Manage enterprise devices viaIntuneandJAMF Pro . Support Microsoft 365 apps, Teams, Outlook, and other business-critical tools.Requirements: Strong knowledge ofWindows 10/11 , Azure AD, Autopilot, and enterprise MDM. Experience with VPN, proxy, and certificate-based authentication. Analytical mindset, excellent communication, and problem-solving skills.Drop your CV at:Riya.sarathi@