Assistant Manager

Position: Assistant Manager – IT & Digital Learning SolutionsDepartmentInformation Technology (IT)Reporting ToManager – IT / Head – ITLocation[Corporate Office Location]Position OverviewThe Assistant Manager – IT & Digital Learning Solutions will be responsible for managing and driving the effective adoption, implementation, training, and operational support of digital platforms and IT infrastructure across the organization. The role requires a blend of technical IT infrastructure expertise and educational technology enablement skills to support academic and administrative excellence.The candidate should possess hands-on experience in Microsoft ecosystem tools, digital collaboration platforms, interactive classroom technologies, EdTech applications, and enterprise IT systems management.Key Responsibilities1. Microsoft Ecosystem ManagementDrive organization-wide adoption and effective utilization of Microsoft 365 tools including:Microsoft TeamsMicrosoft OneDriveMicrosoft SharePointMicrosoft OutlookMicrosoft FormsMicrosoft Power AutomateSupport user onboarding, account management, licensing coordination, and training initiatives.Monitor platform usage and recommend strategies to improve digital collaboration and productivity.Assist in implementing governance, security, and best practices for Microsoft platforms.2. Digital Learning & EdTech EnablementManage and support digital learning tools and classroom technologies.Coordinate implementation and training for EdTech platforms, LMS solutions, and digital content tools.Drive effective usage of:CanvaInteractive Panels / Smart Classroom SolutionsAssessment and classroom engagement toolsDigital content creation applicationsConduct workshops and training sessions for teachers and staff on digital tools and classroom technology integration.Evaluate emerging EdTech solutions and recommend improvements aligned with institutional goals.3. IT Infrastructure ManagementSupport management of IT infrastructure including:LAN/WAN networksWi-Fi infrastructureServers and storage systemsEndpoint devices (desktops, laptops, tablets)Printers and AV systemsInteractive panels and conferencing devicesCoordinate preventive maintenance and troubleshooting activities.Ensure uptime, performance, and reliability of IT systems and services.Work with vendors and OEMs for support, procurement, warranty, and AMC management.Assist in cybersecurity implementation, endpoint protection, and backup monitoring.4. User Support & OperationsProvide Level 1 and Level 2 IT support for academic and administrative users.Handle incident management, issue resolution, and escalation tracking.Maintain IT documentation, SOPs, user guides, and inventory records.Support IT audits, compliance checks, and policy implementation.5. Project & Coordination ResponsibilitiesParticipate in IT and digital transformation projects.Coordinate with school leadership, academic teams, vendors, and support partners.Track project timelines, deployments, and adoption metrics.Prepare MIS reports and usage analytics for management review.Required Skills & CompetenciesTechnical SkillsStrong knowledge of Microsoft 365 administration and collaboration tools.Good understanding of networking fundamentals and IT infrastructure.Familiarity with interactive classroom technologies and AV systems.Experience with LMS and EdTech platforms.Basic understanding of cybersecurity practices and endpoint management.Knowledge of IT asset management and vendor coordination.Soft SkillsExcellent communication and presentation skills.Strong training and user engagement capabilities.Problem-solving and analytical mindset.Ability to manage multiple priorities and stakeholders.Documentation and reporting skills.Educational QualificationBachelor’s degree in Information Technology / Computer Science / Electronics or related field.Relevant Microsoft certifications preferred.Additional certifications in networking or cloud technologies will be an advantage.Experience4–8 years of experience in IT support, infrastructure management, or digital learning enablement.Experience in the education/school sector preferred.Preferred ProfileExperience working in K-12 schools or educational institutions.Familiarity with smart classrooms and digital pedagogy tools.Ability to train educators and non-technical users effectively.Passion for technology-driven learning transformation.Key Performance Indicators (KPIs)User adoption of digital platformsIT infrastructure uptimeTicket resolution timelinesTraining effectiveness and feedbackSuccessful implementation of digital initiativesSystem security and compliance adherence

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