Customer Service Specialist

Role OverviewAs a Customer Support Executive, you will be the voice of Luxury Personified LLP for our valued customers. You will play a key role in ensuring a smooth customer experience by handling:Voice Support (Outbound Calls)Chat Support (Real-time Assistance)Email Support (Written Communication & Resolution)This role is an excellent entry point for individuals aspiring to build careers in customer service, client management, and luxury retail support.Key ResponsibilitiesVoice Process (Outbound Calls)Serve as the first point of contact for customers, addressing queries with professionalism and empathy.Make outbound calls for service follow-ups and appointment scheduling.Deliver personalized support to HNI and Super HNI clients, following approved scripts.Effectively handle escalations, resolve complaints, and ensure customer satisfaction through calm, solution-focused conversations.Demonstrate telephone etiquette, active listening, and patience while managing both routine and complex issues.Maintain a polite, professional, and confident tone that aligns with the brand’s premium positioning.Accurately log call details and customer interactions in the system for record-keeping and future reference.Follow SOPs diligently and consistently.Ensure 100% of calls in queue are addressed within 1 day.Ensure 100% of assigned tasks are actioned within 1 day.Chat ProcessRespond promptly to customer queries on live chat platforms.Assist customers with product information and troubleshooting.Manage multiple chat conversations simultaneously with accuracy and deftness.Ensure a smooth and engaging digital experience for customers.Email SupportDraft professional, clear, and grammatically correct responses to customer emails.Resolve product-related, service-related, and order-related concerns in writing.Maintain accurate records of interactions for audit and reference.Follow defined SOPs while ensuring personalized communication.What We are Looking For (Eligibility & Skills)Education: Fresh graduates / final year students from any discipline (B.A., , BBA, B.Sc., B.Tech, etc.).Experience: 0–3 year (Freshers are welcome).Communication Skills: Excellent verbal and written English (Hindi proficiency will be an added advantage).Soft Skills: Active listening, patience, empathy, and problem-solving abilities.Tech Skills: Basic knowledge of MS Office, email drafting, and comfort with digital tools.Ability to work in a team-oriented, target-driven collaborative environment.Flexibility to work in shifts (if required, depending on business needs).Why Join Us?Opportunity to represent global luxury & premium brands and interact with HNI customers.Structured training program for freshers to build communication and customer service skills.Career growth opportunities across sales, marketing, and client servicing functions.Dynamic and youthful workplace culture.

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