Process Trainer

ABOUT WTF GYMSWTF Gyms — Witness The Fitness — is India's largest centrally-controlled fitness operator. We run 50+ own gyms and 60+ Powered Gym partner locations across Delhi NCR, with 26,000+ active members and ₹40.8 crores ARR. Featured on Shark Tank India Season 3. Headquartered in Sector 9, Noida.ABOUT WTF POWERED GYMSWTF Powered Gyms takes independent gyms and transforms them into WTF-branded, technology-powered operations. The gym owner keeps ownership. WTF provides brand, technology, marketing, and — critically — operational standards and staff training.The difference between a good gym and a great gym is almost never the equipment. It is the people operating it and the processes they follow. The Process Trainer is the person responsible for building and sustaining that difference across every WTF Powered Gym.THE ROLEThe Process Trainer is responsible for training all staff at WTF Powered Gym locations — gym managers, front desk executives, trainers, and housekeeping staff — on WTF's standard operating procedures, systems, and non-negotiable operational processes.This is not a classroom-only training role. You will train on the floor, in the gym, in real situations. You will train new Powered Gyms before they go live, retrain underperforming locations, and conduct ongoing process audits to ensure standards are being maintained after you leave.WHAT YOU WILL DODeliver WTF induction training to all staff at newly onboarded Powered Gym locations — covering WTF OS, standard operating procedures, member experience standards, and brand protocolsTrain front desk staff on: member check-in/check-out, WTF app onboarding, lead handling and follow-up protocols, membership renewal processes, and daily opening and closing checklistsTrain gym managers on: daily reporting, staff attendance management, WTF compliance checklist execution, equipment maintenance protocols, escalation procedures, and CRM usageTrain trainers on: session logging in the WTF system, member goal tracking, attendance marking, PT session booking and confirmationCreate and maintain training materials — SOPs, quick reference guides, visual checklists, and training decks — for every role in the Powered Gym operationConduct re-training visits to locations where compliance audits have identified process gapsWork with the Operations Executive to identify which gyms need process intervention and prioritise accordinglyTrack training completion and competency across your assigned clusterContinuously update training materials as WTF processes evolveEnsure every staff member is trained and certified before new gym locations go liveWHO WE ARE LOOKING FORRequired:2 to 5 years of process training, operations training, or L&D experience — ideally in a multi-location or franchise environmentExperience training floor staff — not just managerial training (counter staff, floor staff, physical service environments)Ability to create training content yourself — SOPs, checklists, visual aids, training decks — not just deliver someone else's materialExcellent communication in Hindi — the primary language of most Powered Gym staffPatient and systematic — you train the same process multiple times to multiple people without losing quality or energyComfortable with field travel across Delhi NCR for on-site trainingPreferred:Training experience in fitness, hospitality, retail, or franchise operationsExperience with LMS tools or digital training platformsExperience building SOPs from scratch for a growing operationKnowledge of gym operations and fitness industry standardsCOMPENSATION & DETAILSFixed Salary: ₹30,000 – ₹45,000/monthLocation: Delhi NCR — field-based with office time for content developmentReporting To: Powered Gyms Operations Head / Training ManagerJoining: Immediate to 30 days

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