Customer Support Associate | Claymango

Company DescriptionClaymango is an online marketplace that specializes in connecting customers with creative and designer products crafted by talented individuals from around the world. The platform is dedicated to showcasing unique and artistic products. By fostering creativity and innovation, Claymango provides a space for creators to reach global audiences while offering customers access to distinctive and high-quality items.Role DescriptionThis is a full-time, on-site position for a Customer Support Associate, based in New Delhi. The key responsibilities include providing prompt and efficient customer support, resolving inquiries, managing customer relationships, and delivering exceptional service to enhance customer satisfaction. The role also involves assisting in sales processes and contributing to customer training initiatives, ensuring seamless customer experiences throughout their interaction with Claymango.QualificationsStrong proficiency in Customer Support, Customer Experience, and Customer ServiceExperience in Sales and the ability to assist in customer acquisition and retentionSkills in Training customers to effectively utilize Claymango’s platform and productsExcellent communication, interpersonal, and problem-solving abilitiesAbility to work collaboratively with cross-functional teamsProficiency in using customer support tools and softwarePrevious experience in online retail or e-commerce is a plusBachelor's degree in any relevant discipline0–2 years of experience in customer supportCompensation: 3Lpa to 3.5 Lpa

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