Training Academy Manager (Infrastructure and Operations)

Role : Manager / Lead – Training Academy (Infrastructure and Operations)Type : Full Time, Work from OfficeReporting to : Head – L and D / HR HeadExperience : 6–12 years (Training Operations, Infrastructure Management, L and D Operations, Facility and Academy Management)Position OverviewWe are seeking a highly organized and execution-focused Training Academy – Infrastructure Lead to establish, manage, and scale the Training Academy infrastructure. This role will ensure that the academy functions as a world-class capability-building center with best-in- class physical infrastructure, digital learning systems, product demo zones, and seamless operational management.Your Role and Responsibilities1. Academy Infrastructure Setup and ManagementEstablish and manage Training Academy infrastructure (classrooms, demo zones, product display areas, labs).Oversee design and setup of:Product Experience ZonesTechnical Demo & Installation LabsDigital Training Studio (for video creation & webinars)Assessment & Certification RoomsEnsure training rooms are equipped with AV systems, smart screens, recording tools & LMS integration.Coordinate with Admin & Procurement for infrastructure upgrades and maintenance.2. Product & Demo Asset ManagementEnsure availability of latest product samples & demo kits for:Digital Locks, Safes, Door Hardware, Glass Fittings, Access Control SystemsMaintain demo inventory & calibration of training kits.Coordinate with Product & Service teams for new launch displays & installation setups.Ensure proper labeling, product documentation & experience flow within academy.3. Digital Learning and LMS OperationsEnsure smooth execution of virtual & hybrid training programs.Oversee recording studio operations for micro-learning & product videos.Maintain digital content repository and access control.Track attendance, certification data & digital engagement metrics.4. Training Operations & SchedulingManage annual training calendar logistics.Coordinate trainer availability, session scheduling & participant communication.Ensure seamless onboarding training batches (Sales, Service, Channel Partners).Maintain training data, attendance records & infrastructure utilization reports.5. Governance and ComplianceEnsure safety compliance within demo & installation labs.Implement infrastructure audit checklists.Monitor academy operational costs & optimize budgets.Maintain SOPs for academy operations.Functional Skills1. Strong understanding of Training Academy Setup & Infrastructure Planning2. Knowledge of AV systems, smart classrooms & studio setup3. Experience in setting up academy in similar domain from infra to capability4. Budgeting & vendor management capability5. Inventory & asset management expertise6. Operational excellence & process documentation skills7. Exposure to hardware / building material industry preferredKey Deliverables / KPIs1. Fully operational Training Academy setup within defined timelines2. Infrastructure uptime & readiness score3. Demo product availability & compliance rate4. LMS adoption & training execution efficiency5. Training batch execution without operational delays6. Cost optimization & budget adherenceRequired Skills and Competencies1. Strong technical knowledge of hardware / electronic security products2. Excellent training delivery & facilitation skills3. Ability to simplify technical concepts for field teams4. Strong analytical & problem-solving capability5. Stakeholder management & leadership skills6. High ownership & execution-driven mindset7. Willingness to travel for field audits & regional trainingEducational QualificationGraduate (Operations / Business Administration preferred)Certification in Project Management or L and D Operations preferred

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