Customer Support Specialist

Salary: $120,000 - $160,000 USD (depending on experience)Location: India, RemoteTravel: Occasional travel to our Berlin, Germany office is expected every 4 monthsCompany DescriptionAI Bootcamp empowers professionals and business owners to acquire practical AI skills in just one week through live, cohort-based programs. Participants learn to utilize modern AI tools to automate workflows, enhance productivity, and develop real AI-driven solutions. The program is designed for individuals from all backgrounds, requiring no prior technical experience. By joining a supportive learning environment, participants gain hands-on experience in applying AI to marketing, operations, product development, and more.We are a proud subsidiary of LangshipRole DescriptionThis is a full-time, remote role for a Customer Support Specialist. The Customer Support Specialist will provide exceptional support to participants, answering questions and resolving issues in a timely manner. Responsibilities include ensuring customer satisfaction, delivering technical assistance, and escalating complex cases to appropriate teams when needed. Additionally, the role involves documenting customer feedback and contributing to improvements in processes and tools.QualificationsExpertise in Customer Support and ensuring Customer SatisfactionStrong Interpersonal Skills to effectively communicate with diverse individualsProficiency in providing Technical Support and resolving technical issuesAnalytical Skills to diagnose, troubleshoot, and address customer challengesAbility to work independently, manage remote communication, and stay organizedFamiliarity with AI tools or bootcamp-styled training programs is a plusBachelor’s degree or equivalent experience preferred

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