Senior Customer Service Associate

DESIGNATION : - CALL CENTER AGENT / Sr. CUSTOMER SERVICE ASSOCIATE ( CSA )At Konecta we move towards the future and we do it together, because we all play an important role in the race to success! Join the Customer Service team of a renowned fashion brand, where your main mission will be to receive chats and emails from clients to help them resolve doubts and queries.What do we ask for?:Availability for In-Office Training:Must be available to attend on-site training during the agreed dates. The course is selective and designed for success—active participation, commitment, and content assimilation will ensure a smooth pass.Communication SkillsDemonstrates strong verbal and written communication abilities, with the capacity to express ideas clearly and professionally.Office Automation ProficiencyComfortable navigating multiple digital platforms and office tools simultaneously; shows agility in handling various software environments.English Language ProficiencyMinimum C1 level in English, ensuring effective communication in professional settings.Typing SpeedMinimum typing speed of 25 words per minute (WPM) required for operational efficiency.Educational Background:Min. 12th Pass or Equivalent however commerce graduate would be preferred.BPO ExperienceProven work experience of at least 6 months in a BPO environment, showcasing familiarity with process-driven roles and customer engagement.Shift FlexibilityOpen to working in rotational shifts. Candidate will be required to work 5 days a week.Voice or Chat Process Experience (Preferred)Prior experience in a voice or chat-based process is preferred, indicating readiness for customer-facing or support roles.

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