Founder's Office (Multiple Domains)

Job Title: Founder's Office (Multiple Domains - SCM/Ops/Ecommerce/BizOps/Finance/Manufacturing and Customer Success)Location: Pune (HQ) | Full-timeAbout Frido: Frido is a fast-growing D2C brand focused on solving everyday mobility and ergonomic challenges through innovation-led products. With strong momentum across marketplaces, retail, and own channels, Frido is building category-defining products and scalable business systems. The Founder's Office plays a critical role in enabling this scale.Role Overview: This role is part of the Founder's Office, working directly with the Founder(s) and senior leadership to drive high-impact strategic and executional initiatives across key business verticals including Supply Chain & Operations, Ecommerce & Marketplaces, Finance, Business Operations, Manufacturing and Customer Success) The role demands a rare blend of structured thinking, execution rigor, cross-functional influence, and founder-level ownership. The exact charter will be tailored based on the candidate’s background and business priorities.Key Responsibilities: 1. Strategic Projects & Business ExecutionDrive end-to-end execution of critical business initiatives identified by the FoundersBreak down ambiguous problem statements into clear action plans, owners, and timelinesTrack progress, unblock dependencies, and ensure on-time delivery across functions2. Cross-Functional Ownership (Multiple Verticals)Depending on alignment, the role may include deep ownership in one or more of the following:SCM / OperationsSupport demand planning, inventory optimization, vendor performance trackingIdentify operational bottlenecks and drive efficiency improvementsEcommerce / MarketplacesTrack business performance across Amazon, Flipkart, Myntra, D2C websiteSupport pricing, promotions, catalog, and growth initiativesFinance / BizOpsAssist in budgeting, forecasting, unit economics, and cost optimizationBuild MIS dashboards and performance trackers for leadership reviewsManufacturingWork on manufacturing planning, capacity utilization, cost control, and quality metricsPartner with factories and internal teams on yield, timelines, and complianceCustomer SuccessTrack post-purchase experience metrics (NPS, returns, complaints, TATs)Drive cross-functional fixes for recurring CX issues and service gaps3. Founder & Leadership SupportAct as an extension of the Founder in internal reviews and cross-functional discussionsPrepare high-quality decks, business notes, and decision frameworksFollow up on leadership decisions and ensure closure4. Data, Analytics & ReportingBuild structured reports, dashboards, and trackers across functionsTranslate data into insights and clear recommendations for decision-makingIdeal Candidate ProfileExperience & Background: 2–6 years of experience in Founder's Office, Strategy, Consulting, Business Ops, or high-growth startupsExposure to D2C, Ecommerce, Consumer Brands, or Manufacturing-led businesses is strongly preferredPrior experience working in cross-functional, high-ambiguity environmentsSkill SetStrong analytical and problem-solving skillsHigh execution ownership with the ability to operate independentlyStructured communication and stakeholder managementAdvanced Excel / Google Sheets; comfort with data and dashboardsAbility to shift between strategic thinking and ground-level executionMindset & TraitsFounder’s mindset: bias for action, ownership, and accountabilityComfortable with ambiguity and rapid changeHigh learning agility and business curiosityStrong ethics, discretion, and confidentialityWhy Join FridoWork directly with the Founder(s) and leadership teamExposure to end-to-end business building across functionsHigh-impact role with steep learning and growth curveOpportunity to shape systems, processes, and strategy in a scaling D2C brandInterested candidates please share your CV along with a few basic details about yourself and a brief to om.b@ and arif@.

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