Call Center Representative

JOB DESCRIPTION – Influencer Meeting Telecaller (WFH) Job Title Influencer Alignment Executive (Telecaller – Commercial & Industrial) Role Purpose (Very Clear) To secure permission-based meetings with commercial & industrial influencers (architects, consultants, PMCs, brokers) through short, professional calls . ❌ This is NOT a sales role ❌ No pitching, no pricing, no follow-ups after meeting is fixed Industry Focus Commercial Projects Industrial Projects No Residential Work Key Responsibilities 1. Influencer OutreachCall pre-qualified influencer data using provided scripts Conduct permission-based, executive-style conversations Respect influencer time and status 2. Meeting FixationSecure 15-minute alignment meetings for senior execution team Ensure meetings are relevant, not forced 3. Script DisciplineFollow approved call scripts without improvisation Avoid selling, explaining, or over-talking 4. CRM & Call HygieneUpdate call outcomes accurately in CRM Close calls cleanly with YES or NO (no chasing) What You Will NOT Do ❌ Sell products or services ❌ Explain company details ❌ Pitch residential projects ❌ Argue with influencers ❌ Do repeated follow-ups Working Model Work From Home (WFH) Fixed calling windows (approx. 4 hours/day) Calls monitored & scored via RUNO Performance Measurement (KPI – Non-Negotiable) Daily Activity KPIs35–45 connected calls/day Average call duration: Script adherence: ≥ 90% Weekly Outcome KPIsMeeting permission rate: 15–25% Clear rejections recorded (acceptable & encouraged) Zero chasing behavior Quality KPIs (RUNO Scoring)Average call score: ≥ 75 / 100 Calls below 70 score: Zero fatal errors (selling, pitching, arguing) Business KPI≥ 80% meetings accepted by field team Skills Required Clear, confident spoken English / Hindi (regional language is a plus) Ability to sound professional, calm, and senior High listening discipline Comfort with short, structured conversations Basic CRM & WhatsApp usage Experience Required 1–3 years telecalling / appointment setting experience B2B calling experience preferred Experience dealing with senior professionals is a strong advantage Tools You Will Use RUNO Dialer (training provided) CRM system WhatsApp Web Headset & laptop (mandatory) Compensation Structure Fixed monthly salary (WFH) Weekly quality-based bonus linked to: RUNO score Meeting permission rate No incentives for raw call volume Success Profile (Who Will Do Well Here) You like structured work You don’t like hard selling You are confident but not aggressive You respect rules and scripts You prefer quality over quantity Who Should NOT Apply People who like selling or convincing People who talk a lot People who dislike call audits People who chase leads repeatedly One-Line Role Philosophy “I don’t sell. I secure relevance.”

Apply Now