Call Center Representative

JOB DESCRIPTION – Influencer Meeting Telecaller (WFH)Job TitleInfluencer Alignment Executive (Telecaller – Commercial & Industrial) Role Purpose (Very Clear)Tosecure permission-based meetingswithcommercial & industrial influencers(architects, consultants, PMCs, brokers) throughshort, professional calls . ❌ This is NOT a sales role ❌ No pitching, no pricing, no follow-ups after meeting is fixed Industry FocusCommercial Projects Industrial Projects No Residential Work Key Responsibilities 1. Influencer OutreachCall pre-qualified influencer data using provided scripts Conductpermission-based, executive-style conversations Respect influencer time and status 2. Meeting FixationSecure15-minute alignment meetingsfor senior execution team Ensure meetings arerelevant, not forced 3. Script DisciplineFollow approved call scriptswithout improvisation Avoid selling, explaining, or over-talking 4. CRM & Call HygieneUpdate call outcomes accurately in CRM Close calls cleanly withYES or NO(no chasing) What You Will NOT Do❌ Sell products or services ❌ Explain company details ❌ Pitch residential projects ❌ Argue with influencers ❌ Do repeated follow-ups Working ModelWork From Home (WFH) Fixed calling windows (approx. 4 hours/day) Calls monitored & scored viaRUNO Performance Measurement (KPI – Non-Negotiable) Daily Activity KPIs35–45 connected calls/day Average call duration: Script adherence:≥ 90% Weekly Outcome KPIsMeeting permission rate:15–25% Clear rejections recorded (acceptable & encouraged) Zero chasing behavior Quality KPIs (RUNO Scoring)Average call score:≥ 75 / 100 Calls below 70 score: Zero fatal errors (selling, pitching, arguing) Business KPI≥ 80% meetings accepted by field team Skills RequiredClear, confident spoken English / Hindi (regional language is a plus) Ability to soundprofessional, calm, and senior High listening discipline Comfort with short, structured conversations Basic CRM & WhatsApp usage Experience Required1–3 years telecalling / appointment setting experience B2B calling experience preferred Experience dealing withsenior professionalsis a strong advantage Tools You Will UseRUNO Dialer (training provided) CRM system WhatsApp Web Headset & laptop (mandatory) Compensation StructureFixed monthly salary (WFH) Weekly quality-based bonuslinked to: RUNO score Meeting permission rate No incentives for raw call volume Success Profile (Who Will Do Well Here)You likestructured work You don’t like hard selling You are confident but not aggressive You respect rules and scripts You preferquality over quantity Who Should NOT ApplyPeople who like selling or convincing People who talk a lot People who dislike call audits People who chase leads repeatedly One-Line Role Philosophy“I don’t sell. I secure relevance.”

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