Customer Service Officer

Job description:Job Title:Customer Service for Sea Export Company:JDM Group Experience:4-8 years in Freight Forwarding Industry Salary:Competitive (based on experience) Location:Mahipalpur, New DelhiAbout JDM Group JDM Group is a leading name in the logistics and supply chain industry, offering comprehensive transport and distribution solutions across India. Our focus on efficiency, reliability, and customer satisfaction drives everything we do. We are now expanding our team to join our Pune branch.Website:Responsibilities: - Serve as the primary point of contact for customers and agents regarding shipment updates. - Handle inbound and outbound calls, emails, and messages professionally and efficiently. - Track and monitor shipments to provide accurate status updates to clients. - Address and resolve customers and agents’ inquiries, complaints, or delays with a focus on customer satisfaction. - Maintain accurate records of all interactions and transactions.Eligibility: - Bachelor’s degree in Commerce, Business Administration, or a related field (preferred). - 4-8 years of experience in customer service for sea export underfreight division - Strong verbal and written communication skills in English and Hindi - Good knowledge of MS Office (Excel, Word, Outlook) and CRMWhy Join JDM Group? - Competitive salary and performance incentives. - Friendly, supportive work environment. - Growth and career development opportunities.If you or someone you know is a good fit, feel free to reach out!DM me or send your CV to:hr.del2@

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