Customer Service Representative

Hiring: Customer Service Representative – Luxury Fashion (Full-Time, On-Site)Chattarpur Hills MehrauliDelhi 11:00 AM – 7:00 PM | 6-day work weekAbout CzarinaCzarina is a global luxury resort-wear house known for itshand-embellished couture kaftans , elevated silhouettes, and exquisite craftsmanship. Rooted in artistic expression and feminine elegance, Czarina creates collections that celebrateconfidence, individuality, and effortless luxury . With a strong presence acrossinternational retail, e-commerce, and marketplaces , we are driven by our commitment to premium quality and exceptional service.Role OverviewWe are seeking arefined, proactive, and customer-centricprofessional to join our Delhi office as aCustomer Service Representative . This role requires someone who understands luxury service etiquette, communicates gracefully, and can handle global customers with poise and efficiency.Key Responsibilities✨ Handle customer communication across Instagram, WhatsApp, phone & email ✨ Manage domestic & international orders, shipping coordination, returns/exchanges ✨ Liaise with warehouse & logistics to ensure seamless order fulfilment ✨ Maintain CRM & order systems with accuracy and attention to detail ✨ Deliver a warm, premium, solution-oriented experience to every customer ✨ Assist with marketplace queries (Amazon/Flipkart – preferred experience)About You✅ Excellent English communication (written & spoken) ✅ Prior experience incustomer service (luxury/retail/fashion preferred) ✅ Social media messaging & e-commerce customer support experience ✅ Strong follow-up & coordination skills ✅ Calm, polished, customer-first approach ✅ Tech-savvy with basic CRM/order management knowledgeWhy Join UsWork with aglobal luxury brand Be part of acreative, high-performance fashion environment Growth opportunities as the brand expands globally Represent a brand admired for elegance, artistry & craftsmanshipApply NowSend your resume & short cover letter to: ckaftans@ or WhatsApp 7000718250 Subject:Customer Service Representative – Delhi Join Czarina and be the voice behind an unforgettable luxury experience.

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