Executive - FabOne

FUNCTIONAL AREA:Customer Experience & ServiceNo of Openings:2KEY RESPONSIBILITIES:FOC Relationship Management:Build and nurture strong relationships with FabOne Field Operations Coordinators (FOCs) through regular check-ins, support calls, and regional visits to ensure engagement and performance alignment. Customer & Field Support:Act as the primary point of contact for FOC and store queries, resolving escalations promptly and ensuring a seamless flow of communication between the field and head office. Program Data Validation:Validate monthly FabOne entries with 100% accuracy, review supporting proofs, conduct telephonic verifications, and maintain audit trails while ensuring compliance with program guidelines. Training & Onboarding:Conduct regional training sessions for new and existing FOCs, prepare training materials, and share best practices to drive program excellence and consistency. Process & Stakeholder Coordination:Collaborate with Regional Managers, Store Managers, and internal teams (Finance, HR, etc.) to resolve operational issues and streamline workflows. Reporting & Continuous Improvement:Maintain program records in Excel/Google Sheets, generate insights from validation data, and suggest process improvements for efficiency and accuracy.JOB SPECIFICATION:(QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)Years of Functional Experience:1 - 2 years of work experience in in retail operations, field coordination, or customer-facing roles. Degree/Diploma:Any GraduateKnowledge & Skills: Proficiency in MS Excel English communication skills - read and write Customer Relationship management Experience with CRM or sales tracking platforms (taqtics experience is a plus)Interested candidates please share resume at nishi.mishra@

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