Customer Service Assistant

What You’ll Be DoingAs the first point of contact for many of our customers, you’ll be responsible for ensuring every interaction is helpful, friendly, and fast. You’ll also support our team behind the scenes with admin and data-related tasks. Customer Support DutiesRespond to customer emails promptly and professionally Chat with customers via our live webchat system Handle inquiries via Facebook and Instagram DMs Provide product information, assist with orders, returns, and delivery questions Admin & Data Entry TasksEnter and update customer data accurately Assist with internal reports and general admin duties Support marketing and sales teams with basic coordination tasks What We’re Looking ForGreat written English and communication skills Friendly, patient, and solutions-focused attitude Confident using a computer and switching between multiple platforms Basic understanding of eCommerce or online shopping (bonus if you’ve used Shopify, Gmail, Meta Business Suite, or similar tools) Previous experience in customer service or admin (preferred but not essential) A genuine interest in sports or sporting goods is a big plus! Why Work With WHACK?Be part of a growing Aussie brand with a passionate team Learn about eCommerce, customer experience, and the sports retail industry Flexible hours and supportive work culture Opportunity to grow your role as you gain experience

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