Customer Support & Document Executive

We directly represent top institutions in several countries –New Zealand, United Kingdom, Canada, Australia, USA, Ireland, Singapore and European Zone –Germany, Finland, Norway, Denmark, France, Czech Republic, Spain, Poland etc. and more 20 countries across the world. We help you to Design Your Education Master Plan and Explain Cultural Difference. The Role Job Summary: We are looking for a detail-oriented and proactive Admin Executive to manage student documentation, communicate with students, and ensure the smooth transfer of required documents to clients for further processing. The ideal candidate should have excellent communication skills, organizational abilities, and a keen eye for detail. Key Responsibilities: Student Communication: Contact students to collect necessary documents for application processing. Provide guidance on required paperwork and deadlines. Follow up with students to ensure timely submission of documents. Document Collection & Verification: Receive, review, and verify student documents for completeness and accuracy. Ensure compliance with university/client requirements. Organize and maintain digital and physical records of student documents. Client Coordination: Share collected documents with universities, agencies, or processing teams. Track application statuses and update clients/students as needed. Address queries from clients regarding documentation issues or missing information. Data Management & Reporting: Maintain an updated record of all student applications and documentation status. Generate reports on pending documents and follow-ups. Ensure CRM and internal databases are up to date. General Administrative Support: Assist in organizing and maintaining office documentation procedures. Coordinate with internal teams to ensure smooth workflow. Handle email and phone correspondence related to documentation. Benefits: Competitive salary based on experience. Opportunity to work in a dynamic and growing industry. Training and career development opportunities. Supportive work environment. If you are an organized professional with a passion for student services and administration, we would love to hear from you! Ideal Profile Required Skills & Qualifications: Bachelor's degree in any discipline. Strong verbal and written communication skills. Proficiency in MS Office (Word, Excel, Outlook) and CRM software. Ability to manage multiple tasks efficiently and meet deadlines. Experience in document handling, student counseling, or administrative roles is a plus. Attention to detail and problem-solving skills. What's on Offer? Leadership Role Opportunity within a company with a solid track record of performance Work alongside & learn from best in class talent

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