Logistics Manager

Job Title: Logistics Manager (B2B/B2C)Location: Delhi HO and Warehouse as desiredCompany: MARS CosmeticsAbout MARS Cosmetics:MARS Cosmetics is a globally recognized beauty brand that thrives on innovation, diversity, and empowering individuals through high-quality beauty solutions. Headquartered in New Delhi, MARS Cosmetics is committed to offering groundbreaking products that meet the ever-evolving needs of consumers worldwide.Role Overview:The Manager – Logistics & Warehousing Operations will be responsible for managing end-to-end logistics for a high-volume FMCG cosmetics business with 1300+ SKUs, handling ~10,000 daily B2C/D2C orders and 20,000–25,000units/40-50 POs for B2B units per day.This role will focus on optimizing logistics cost, ensuring timely dispatches through strong coordination with customers and transport partners, and building a robust logistics network. The role will also lead a team of 3–4 logistics coordinators/executives and drive SLA adherence, fill rates, and operational efficiency.Key Responsibilities & KPIs:1. B2B Dispatch Planning & Appointment Management-• Manage appointment scheduling with customer warehouses/DCs• Ensure timely slot bookings aligned with dispatch readiness2. Logistics Partner Management (B2B & B2C)-• Build and maintain cost-effective partnerships with transporters and courier companies• Negotiate rates, monitor performance, and onboard new partners3. Dispatch Execution & TAT Management-• Ensure timely pickups and dispatches from warehouse• Align closely with warehouse team for dispatch readiness4. B2C Courier Performance Management• Monitor courier performance across zones for D2C shipments5. Fill Rate & Service Level Management• Ensure logistics constraints do not impact order fulfillment6. Team Management & Productivity• Lead and manage logistics coordinators/executives7. Data, Systems & Process Control• Work with logistics tech platforms, ERP, and dashboardsDaily Reports:• B2B dispatch plan vs actual• Appointment scheduled vs completed• Missed / delayed appointments tracker• Courier pickup status (B2C)• Fill rate and pending dispatch reasons• Escalations & critical issues trackerWeekly Reports:• Partner-wise performance (cost, SLA, delays)• Zone-wise B2C delivery performance• RTO and NDR analysis• Appointment success trend• Cost analysis (planned vs actual freight spend)• Key operational bottlenecks & action planMonthly Reports:• Freight cost trend & savings achieved• Partner scorecard (SLA, cost, reliability)• Fill rate analysis (with root causes)• Delivery TAT trends (B2B & B2C)• Productivity metrics (team & system efficiency)• Process improvements & automation initiatives• Risk analysis & capacity planningKey Skills Required:• Graduate/Postgraduate in Logistics, Supply Chain, or Operations• 5–9 years of experience in logistics operations (FMCG / e-commerce preferred)• Strong experience in B2B dispatch planning and appointment-based deliveries• Proven track record of managing courier/transport partners• Hands-on experience with ERP, WMS, and logistics platforms• Strong negotiation, analytical, and stakeholder management skills

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