Team Lead - Fraud Operations

Job Title: Team Lead – Transaction Monitoring (Fraud Operations)Location: Hyderabad (Work from Office)Shift: US Shift / RotationalExperience: 6–10 YearsAbout the RoleWe are hiring a Team Lead – Transaction Monitoring (TM) to lead high-complexity Fraud & Financial Crime Compliance (FCC) operations for a US-based Banking & Financial Services client.This role requires strong expertise in Fraud Operations, Transaction Monitoring, and stakeholder management, along with the ability to lead teams, manage client expectations, and drive operational excellence.Key ResponsibilitiesLead and manage a team handling Transaction Monitoring & Fraud OperationsEnsure adherence to client SLAs, regulatory requirements, and internal controlsAct as the primary offshore point of contact for client communicationManage client expectations, escalations, and governance callsMonitor operational risks and implement mitigation strategiesDrive performance management through goal setting, feedback, and coachingCollaborate with Quality, Training, Compliance, and Technology teamsIdentify skill gaps and support capability development within the teamDrive continuous improvement initiatives and process enhancementsAnalyze errors and implement corrective and preventive actions (CAPA)Support audits, regulatory assessments, and compliance reviewsKey Requirements6–10 years of experience in Banking / Financial Crime / Fraud OperationsMinimum 3+ years of experience as a Team Leader / People ManagerStrong expertise in Transaction Monitoring & Fraud Management (FCC)Experience working with US Banking / Financial Services clientsStrong stakeholder management and client-facing experienceAbility to manage high-pressure, high-volume operational environmentsEducationGraduate / Postgraduate in any disciplineWork EnvironmentWork from Office – HyderabadUS Night Shift / Rotational shifts5 days workingWhy This RoleOpportunity to work with a global BFSI clientLead high-impact Fraud & Compliance operationsExposure to complex, large-scale transaction monitoring environmentsStrong career growth in Financial Crime Compliance (FCC) domain

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