Customer Operations Manager

CX Operations Manager – ₹140,000–₹145,000 INR/month | 12-Month ContractLocation: Bengaluru, India (Remote)Step Into a High-Impact CX Operations RoleAre you someone who thrives at the intersection of operations, program management, and execution? Do you enjoy bringing structure to complexity, optimizing workflows, and making a tangible impact on how teams deliver results?We’re seeking a CX Operations Manager (RMO) to play a pivotal role in scaling and optimizing global customer experience operations. This is a unique opportunity to blend strategy with hands-on execution, working across partner programs, resource planning, and operational workflows that directly impact customer success.What You’ll Be DoingThis is not a purely strategic role—this is where execution meets impact.Own and manage license allocation and fulfillment workflows for partner programsOversee and prioritize an inbound request queue, ensuring timely and accurate executionPartner with cross-functional teams (CX, Delivery, Education Services, Sales, Support) to drive alignmentSupport and enhance resource planning and capacity management processesAudit partner program performance and contribute to scorecards and improvement initiativesIdentify inefficiencies and drive process improvements across workflows and systemsContribute to scaling operations for new and evolving programsEnsure seamless execution across the customer lifecycle and service delivery touchpointsWhat Success Looks LikeYou bring structure, speed, and clarity to operational workflowsYou proactively identify gaps, risks, and opportunities for improvementYou balance multiple priorities without sacrificing attention to detailYou become a trusted partner across teams, known for reliability and executionWhat You Bring3–5 years of experience in:CX Operations / RevOps / PS OperationsProgram or project managementResource planning or delivery operationsProven ability to manage competing priorities in fast-paced environmentsStrong analytical mindset with the ability to turn insights into actionExperience working cross-functionally with global stakeholdersHigh attention to detail and a strong sense of urgencyTools & ExperienceExperience with tools such as:Salesforce, FinancialForce/Certinia, Asana, Jira, or similarFamiliarity with:Queue management, ticket triage, or fulfillment workflowsResource planning or operational coordination processesWhy This Role Stands OutOpportunity to help build and scale operational programs from the ground upHigh visibility across global CX and partner teamsA dynamic role combining strategy, execution, and process improvementStrong potential for extension or long-term growthIdeal Candidate ProfileYou’re someone who is:Hands-on and execution-drivenProcess-oriented, but not afraid of ambiguityComfortable working across teams and time zonesMotivated by improving systems and making things run betterIf you're looking for a role where you can own operations, influence outcomes, and drive real impact, this is it.TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

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