Head of Supply Chain Management

Job Role - Head – Supply Chain & Device Operations (POS / Payment Devices)Own the end-to-end lifecycle of payment devices — from sourcing and distribution to activation, servicing, and recovery — for a fast-scaling merchant ecosystem.Core Responsibilities:1. Sourcing & Vendor Managementa) Manage OEM partnerships, pricing, SLAs, and qualityb) Ensure regulatory and partner compliancec) Drive device cost optimization 2.Distribution & Inventorya) Build and manage a hybrid deployment model: 1) Sales-led (field distribution) 2) Direct-to-merchant (courier-led)b) Set up and manage warehouse network (central + regional)c) Own inventory tracking (serial/IMEI level), availability, and agingd) Manage logistics partners; optimize delivery timelines and cost per shipment 3.Device Activation & Mappinga) Own device-to-merchant mapping across all deployment flowsb) Ensure seamless integration with onboarding and backend systemsc) Minimize time from dispatch to first transactiond) Build and improve systems for device tracking, allocation, and lifecycle visibility 4. Service & Asset Lifecycle Managementa) Build and manage a nationwide service and repair networkb) Handle DOA, repairs, replacements, and device recoveryc) Drive refurbishment and reuse to optimize lifecycle valued) Ensure >95% device uptime 5.Own key metrics including cost per device deployed, activation TAT, service TAT, inventory turns, and device uptimeCandidate Profile -a) 15–18+ years in supply chain, logistics, or device operationsb) Experience managing large-scale device deploymentsc) Strong in vendor management, field operations, and service networksd) Strong understanding of system integrations across operations and backende) Proven experience in managing high-volume Reverse LogisticsIf interested, please share your profile along with your CTC details on the given email ID

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