Senior Manager Online Sales

Senior Manager – Online Sales Location: Delhi (managing online sales & lead flow across Delhi, Hyderabad & Gurgaon) Reports to: Head of Online Sales About AMARIS AMARIS is a bold, globally inspired fine jewelry brand, known for its unapologetic glam and strong digital presence. With thriving stores in Delhi, Hyderabad, and Gurgaon – and a fast-growing online community – we’re creating a seamless luxury experience across both worlds. Role Overview As Senior Manager – Online Sales, you will lead AMARIS’ digital sales operations end-to-end. Beyond driving conversions from Instagram, WhatsApp, and the AMARIS website, you will ensure that delivery, fulfillment, and customer experience are flawlessly executed. This is a leadership role for someone who can scale online revenue, lead a team, and align all operational touchpoints—from lead generation to product delivery—into a seamless luxury experience. Key Responsibilities 1. Online Sales Leadership & Revenue Ownership ○ Lead and scale AMARIS’ online sales channels (Instagram DMs, Interakt/WhatsApp, website chat). ○ Personally handle select VIP clients while coaching the team to maximize conversions. ○ Own and exceed monthly online revenue, conversion, and retention KPIs. ○ Build long-term client portfolios, with repeat purchase and upsell strategies. 2. Team Management & Development ○ Manage and mentor a team of online sales executives across locations. ○ Define targets, conduct performance reviews, and run luxury sales training. ○ Foster a high-performance culture with structured incentives and dashboards. 3. Operations & Customer Experience Alignment ○ Ensure end-to-end sales operations: from order confirmation to payment, packaging, dispatch, and final delivery. ○ Partner with logistics, store, and operations teams to guarantee timely, error-free deliveries. ○ Resolve escalations quickly, ensuring a premium customer journey at every stage. ○ Monitor NPS/feedback loops and build processes to elevate customer satisfaction. 4. Lead Triage & Escalation ○ Create SOPs for routing leads by geography, product category, or ticket size. ○ Track hybrid/high-value leads routed to stores and ensure follow-through. ○ Personally own escalations for VIPs and sensitive customers. 5. CRM Ownership & Data Hygiene ○ Oversee CRM (Kylas) accuracy, with complete lead notes, follow-ups, and conversions. ○ Build and maintain dashboards to track leads, sales health, and repeat customer engagement. ○ Ensure “Hot Lead” and “VIP Client” trackers are always updated for team action. 6. Reporting, Insights & Growth Strategy ○ Submit weekly/monthly reports on conversion rates, pipeline health, and delivery SLAs. ○ Identify bottlenecks in the sales-to-delivery cycle and propose fixes. ○ Share customer insights with marketing and merchandising to shape campaigns and assortments. ○ Drive new initiatives to boost digital sales efficiency and customer delight. Who You Are ● 6–8 years of experience in digital/online sales with strong exposure to luxury, fashion, jewelry, or other high-ticket categories. ● Proven team leadership experience, with a track record of building and managing sales teams. ● Strong understanding of sales operations & fulfillment workflows. ● Experienced in handling escalations, customer experience metrics, and delivery partnerships. ● Hands-on with CRM tools (Kylas preferred) and comfortable with sales analytics. ● Customer-obsessed, highly organized, and able to juggle multiple priorities across regions. To Apply Send your resume and a note on your proudest example of leading an online sales + operations team to success (revenue + customer experience) to .

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