Customer Success Manager

ObjectiveOperate as the lead point of contact for any and all matters specific to customersKey responsibilitiesUnderstand client Technology requirement/expectation and communicate to development/implementation team.Assess feasibility of requirement in coordination with implementation/Support and development team.Discuss workaround solution with the teams in case direct resolution is not possible due to technology limitations.Maintain communication with the client and understand on going requirements of client.Keep updated with new features(New Release) of the product and ensure client is aware of these features.Monitor Implementations to ensure timely and successful delivery of solution according to customer needs and objectives.Ensure timely escalation to line manager in case customer requirements are not met.Understand criticality of customer requirements and suggest priorities to development team.Ensure License notes(paper license) is prepared with the license keys and send to accounts team as well as customers up on completion of implementation.Ensure AMC contracts are prepared and sent to customers as per proposals and PO’s.Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.Build and maintain strong, trustworthy, long-lasting customer relationships. Explore opportunities of new business to help generate sales revenue.Soft SkillsDemonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executives and C-level.Excellent listening, negotiation and presentation skillsExcellent verbal and written communications skills

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