Vice President - Fraud Operations

Vice President – Fraud OperationsThe Vice President – Fraud Operations is responsible for end-to-end leadership of fraud prevention, detection, and investigations across digital and non-digital channels. This role drives loss mitigation, operational excellence, regulatory compliance, and customer protection, while partnering closely with Product, Technology, Risk, Compliance, and Business teams.Key Responsibilities:Provide strategic and operational leadership for Fraud Operations, covering real-time monitoring, alert management, investigations, recovery, and customer remediationOwn fraud risk across digital banking, payments, cards, wire/ACH, account takeover, identity fraud, and social engineeringDefine and execute fraud operating model, capacity planning, SLAs, and performance metrics (losses, false positives, TAT, customer experience)Partner with Fraud Strategy, Analytics, and Technology teams to deploy rules, models, machine learning, and automationDrive process transformation and AI/automation initiatives to reduce manual effort and improve detection accuracyEnsure compliance with regulatory, audit, and governance requirements, including policy adherence and control testingQualifications & Experience:14+ years of experience in Fraud Operations / Financial Crime / Risk ManagementPrior experience in a bank, fintech, or financial services organizationExposure to global operations or GCC models preferredBachelor’s degree required; MBA or relevant certifications (CFE, CAMS) preferred

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