Client Strategy & Project Manager

This role exists to retain, grow, and systemize client relationships.You are not a support agent. You are not a cheerleader.You are accountable for client outcomes, renewals, upsells, and long-term value.If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply.Core ResponsibilitiesClient Ownership & Relationship ManagementOwn a portfolio of active clients end-to-endAct as the single point of contact post-onboardingLead regular client check-ins, reviews, and planning callsControl scope, timelines, and expectations without escalationIdentify risks early and prevent churnStrategy & Value DeliveryUnderstand each client’s business model, goals, and constraintsTranslate business goals into clear execution plans for internal teamsEnsure delivered work aligns with commercial objectivesPush back on poor ideas or unrealistic expectations using logicIdentify gaps, missed opportunities, and expansion areasSuccess Metrics & RetentionDrive renewals, expansions, and long-term retentionTrack client health using defined success indicatorsReduce churn through proactive interventionDocument wins, blockers, and risks consistentlyInternal CoordinationWork closely with delivery, design, marketing, and ops teamsConvert client conversations into clear, actionable internal briefsMaintain clarity on priorities and execution statusEliminate miscommunication between client and delivery teamsUpsell & Account GrowthIdentify natural upsell opportunities based on real client needsPresent expansions with clear business justificationCoordinate pricing, scope changes, and approvalsNo hard selling. If you push irrelevant services, you are doing it wrongDaily Work IncludesClient calls and follow-upsReviewing active projects and progressTranslating feedback into structured action itemsReviewing performance metrics and reportsInternal alignment calls with delivery teamsPreparing QBRs, summaries, and next-step plansOutcomes You Are Responsible ForHigh client retentionClear client communication with zero ambiguityPredictable renewals and account growthFewer escalations and last-minute surprisesClients who understand what they are getting and whyRequired Experience & Skills3–6 years in client success, account management, or strategy rolesExperience with B2B clients, agencies, or service businessesStrong written and verbal communicationAbility to say “no” and explain whyStructured thinking and documentation disciplineComfort with metrics, reporting, and accountabilityTools You Should Already KnowCRM tools: HubSpot, Pipedrive, Salesforce, or similarProject management tools: Trello, ClickUp, Asana, NotionGoogle WorkspacePresentation and reporting toolsWhat This Role Is NOTNot customer supportNot order takingNot a junior coordination roleNot a passive relationship roleIf you need constant direction or avoid difficult conversations, you will fail here.Reporting StructureReports directly to leadershipWorks cross-functionally with delivery and operations teamsPerformance Review CriteriaClient retention rateRevenue growth per accountClient feedback qualityInternal execution clarityReduction in churn-related issuesCompensation₹50,000 – ₹60,000 per month Final offer depends on your skills and the value you add to the system.

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