Credit Control Manager

Job DescriptionPosition: Senior Manager – Credit ControlLocation: Delhi NCRJob SummaryWe are seeking an experienced Senior Manager – Credit Control to lead and manage the end-to-end credit control and collections process for the Delhi NCR region. The role will be responsible for customer follow-ups, account reconciliations, MIS reporting, and close coordination with internal stakeholders to ensure timely collections and healthy cash flow.Key ResponsibilitiesManage the complete credit control and collections cycle, from customer follow-ups to closure and reporting.Handle large corporate accounts, ensuring timely payments and resolution of discrepancies.Conduct regular customer meetings for payment follow-ups and issue resolution.Perform timely account reconciliations and payment adjustments in SAP.Ensure accurate customer reconciliation, including TDS reconciliation.Monitor and analyze DSO, provisions, and ECL, including root cause analysis for delays or risks.Prepare and present MIS reports, dashboards, and PPTs for management review.Develop and track Forecast vs. Collection reports using advanced Excel skills.Coordinate closely with Sales, Finance, Tax, and Billing teams to resolve billing, taxation, and collection-related issues.Ensure compliance with internal policies and best practices in credit management.Support process improvements to enhance collection efficiency and reduce outstanding receivables.Required Skills & CompetenciesStrong background in Credit Control (experience in the IT / Software industry preferred).Excellent written and verbal communication skills.Strong analytical and problem-solving abilities.High proficiency in MS Excel (spreadsheets, reconciliations, forecasting, MIS).Good understanding of SAP for account reconciliation and payment adjustments.Sound knowledge of DSO, ECL, provisions, and reconciliation processes.Ability to manage stakeholders and work collaboratively as a team player.GST knowledge will be an added advantage.Qualifications & ExperienceEducation:10+2 with a minimum of 60% / (mandatory)Experience:Minimum 6 years of experience in Credit ControlTotal experience: 5–8 years, preferably in an IT / Software company

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