General Manager - Renewals Sales & Revenue Operations

Job Title: AGM/GM – Renewal Sales & Revenue OperationsLocation: Remote / Hybrid (India)Reporting: AVP SalesAbout TalentGumTalentGum is a fast-growing global ed-tech brand offering live, online extracurricular programs (Music, Dance, Chess, Public Speaking, etc.) for children aged 5–14 years. We serve parents across India, the US, Middle East, and other international markets.Role OverviewWe are looking for a highly process-oriented and analytically strong leader to own and scale our Renewal Sales function. This role is critical to improving retention, LTV, and predictable revenue through structured processes, data-driven decision-making, and high-performing renewal teams.The ideal candidate is a premium B-school graduate with experience in sales operations, renewals, retention, or revenue management, preferably in ed-tech, SaaS, or subscription-led businesses.Key Responsibilities1. Renewal Strategy & Ownership• Own end-to-end renewal revenue across domestic and international markets• Design and execute renewal playbooks for different cohorts (new, repeat, long-term learners)• Drive improvements in renewal %, ARPU, and LTV2. Process Design & Optimization• Build structured renewal processes across lead allocation, follow-ups, escalation, and closure• Define SOPs, cadences, and workflows for the renewal sales team• Continuously identify opportunities and improve efficiency using data3. Analytics & Reporting• Track and analyze key metrics:o Renewal rate o Churn reasonso Conversion by cohort / course / counseloro Revenue leakage• Build dashboards and weekly/monthly reports for leadership• Use insights to drive experiments and improvements4. Team Leadership• Lead, coach, and manage a team of Renewal Counselors / Executives• Set clear targets, KRAs, and performance benchmarks• Conduct regular reviews, training, and feedback sessions5. Cross-Functional Collaboration• Work closely with Academic Ops, Customer Success, Marketing, and Product teams• Share renewal insights to influence curriculum quality, engagement, and customer experience• Partner with tech teams to improve CRM and automationCandidate ProfileMust-Have• MBA from a premium B-school• 3–8 years of experience in renewals, sales operations, retention, or revenue roles• Strong analytical mindset; comfortable working with data, dashboards, and funnels• Highly process-driven with ability to scale systems and teams• Excellent stakeholder management and communication skillsGood-to-Have• Experience in ed-tech, SaaS, subscription, or consumer internet businesses• Prior exposure to international markets (US / Middle East)• Experience working with CRMs like LeadSquared, Salesforce, HubSpot, etc.Why Join TalentGum• Direct ownership of a high-impact revenue function• Opportunity to build systems from scratch and scale globally• Fast growth, high ownership, and leadership visibility• Mission-driven work shaping children’s learning journeys worldwide

Apply Now