Deputy General Manager of Sales

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Business Intelligence, Data Quality & Salesforce Operations Role OverviewThis role leads a specialized team responsible for Salesforce Administration & L1 Support Desk, Business Intelligence, and Data Governance/Data Quality. The Team Leader ensures CRM reliability, actionable insights, and trusted data to enable sales productivity and strategic decision-making. The position demands strong technical expertise combined with leadership and project management skills to deliver transformation and operational excellence. Primary SkillCRM-Analytics-Data: Integrated expertise in Salesforce Administration, BI tools, and Data Governance/Data Quality. Detailed ResponsibilitiesSalesforce OperationsOversee Salesforce administration, including configuration, workflows, security, and user management.Manage L1 support desk operations with defined SLAs and escalation protocols.Ensure CRM scalability, compliance, and integration with other business systems.Drive automation through Flows and declarative tools to reduce manual tasks. Business Intelligence & AnalyticsLead BI initiatives using Power BI, QlikSense, and Tableau for dashboards and advanced analytics.Develop KPI frameworks and semantic data models for accurate reporting.Promote data storytelling and actionable insights for Sales leadership.Monitor adoption and usage analytics to ensure stakeholder engagement. Data Governance & QualityDesign and enforce data governance frameworks across CRM and BI systems.Implement automated data quality checks for accuracy, completeness, and compliance.Establish stewardship roles and RACI for data ownership.Drive continuous improvement in pipeline hygiene and forecast reliability. AI & AutomationLeverage AI/ML for predictive analytics, lead scoring, and anomaly detection.Integrate AI-driven automation for data cleansing and CRM workflows.Explore NLP for CRM insights and customer engagement optimization. Project ManagementManage multiple projects simultaneously with clear prioritization and timelines.Ensure stakeholder alignment and timely delivery of strategic initiatives.Track performance metrics and report progress to senior leadership. Technical Skills Salesforce Administration - Advanced configuration, workflows, security, and user support.Data Governance & Quality Management - Implement frameworks and automated checks for accuracy and compliance.Business Intelligence Tools - Expertise in Power BI, QlikSense, Tableau for dashboards and analytics.AI/ML for Sales & Analytics - Ability to leverage AI for predictive insights, lead scoring, and automation.SQL & Data Modeling - Strong skills in querying, data transformation, and building semantic models. Behavioral Competencies Strategic Thinking - Sets vision and aligns team efforts with business objectives.Influence & Communication - Engages stakeholders and drives consensus.Change Leadership - Navigates ambiguity and leads transformation.Collaboration & Empowerment - Builds trust and fosters teamwork.Multitasking & Prioritization - Manages multiple projects effectively. Qualifications Bachelor s/Master s in Business, Technology, or Analytics.12+ years of experience in Sales Enablement, CRM Operations, or Analytics.Salesforce Administrator certification preferred.BI tool certifications (Power BI, QlikSense, Tableau) are a plus.Experience in Telecom or Technology industry preferred. Performance Metrics CRM uptime and SLA compliance for support desk.Data quality scores and governance adherence.BI dashboard adoption and usage analytics.Project delivery timelines and stakeholder satisfaction.Impact of AI-driven initiatives on sales productivity.

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