Payment Gateway -Risk & Fraud Operations Manager

Job description This role is responsible for managing relationships with payment gateway (PG) partners, evaluating and onboarding new payment solutions, ensuring high transaction success rates, and mitigating fraud-related risks in real time. The ideal candidate will serve as a critical bridge between our business, technical, and external partners, ensuring smooth integration and optimal payment performance. Key Responsibilities: Payment Gateway & Solution Management Act as the primary point of contact for existing and potential payment gateway (PG) partners. Evaluate and onboard new payment partners or solutions that offer better pricing, higher success rates, and innovative features (e.g., retry logic, smart routing, tokenization, etc.). Benchmark and negotiate commercial terms with PG partners. Coordinate with the Tech Integration team and Business teams for smooth onboarding and deployment of new payment solutions. Monitor and analyze PG performance (success rates, downtime, latency, etc.) on a continuous basis. Risk Monitoring & Fraud Prevention Monitor real-time transactions to identify anomalies, patterns, and red flags indicating possible fraudulent activity. Define and tune risk rules in collaboration with risk analytics tools and PGs. Handle chargebacks and disputes end-to-end, coordinating with relevant teams and PGs for resolutions. Implement fraud mitigation strategies while ensuring a seamless checkout experience for genuine users. Operational Excellence Regularly review and optimize payment flows and checkout funnels for frictionless customer experience. Collaborate with product, tech, and finance teams to troubleshoot and resolve payment issues. Stay updated on industry trends, regulatory changes, and best practices in digital payments and fraud risk. Data-Driven Decision Making Prepare and present dashboards/reports on payment performance, fraud metrics, and operational insights. Use data to recommend process improvements, new partner features, or tools that enhance payment performance or reduce risk. Requirements: Bachelors degree in Business, Finance, Operations, Technology, or related field. 4+years of experience in payments operations, risk management, or fintech,preferably in a B2C eCommerce environment. Strong understanding of payment ecosystem components (PGs, aggregators, acquirers, issuers, fraud tools, etc.). Experience working with tech teams on API integrations, SDKs, and payment system workflows. Knowledge of fraud detection and prevention tools, as well as chargeback handling processes. Excellent problem-solving skills and a logical, data-driven mindset. Excellent Excel skills and should have basic knowledge of Power BI

Apply Now