Customer Relationship Executive

Location : Delhi Job Type : Full-time, HybridCompany Description Vigneto is a premium D2C tableware brand that offers the best-in-class tableware products inspired by Indian taste and aesthetics. Our mission is to create exceptional products that elevate your dining experience.Duties and responsibilities: Handle B2C and B2B customer queries / issues / concerns / feedback / grievances over phone, email, WhatsApp, and social media Convert queries / leads into orders Partnering with new restaurants, event management companies, retailers and corporate gifting clients Manage customers queries in their preferred language i.e., English or Hindi Communicate with a premium customer base in an efficient manner Understand the category of tableware and home décor quickly Help customers with technical & billing related queries Coordinate with other teams to make sure customer' queries are resolved Regular follow-up & updates to customersDesired Candidate Profile: Excellent communication (English & Hindi) and negotiation skills Should have good work ethics and calm attitude Should be able to manage escalations and queries efficiently

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