Community Manager

Prerequisites ● Bachelor's degree in hospitality or similar. ● Excellent written and verbal communication skills in English. ● A minimum of 2 years of experience as a front desk manager or similar. ● Good understanding of procedures and practices in the hospitality industry. ● Strong organisational and time management skills ● The ability to provide exceptional customer service. ● Administer smooth office operations and administration. ● Shall be able to understand and resolve client queries within TAT. ● Basic Excel knowledge and an aptitude to be trained and be able to use any other software. ● Shall have strong interpersonal skills. ● The Incumbent must be organised and detail-oriented as a person. ● One shall have an outstanding ability to stay calm under pressure. ● A person should be highly presentable with good grooming and clothing standards.Job Role : ● The person would be the single point of contact for all the clients and their related problems and queries. Therefore, he/she will be: ● Defining and implementing front desk objectives and procedures. ● Tending to guests' complaints and questions and providing exceptional customer service. ● Ensuring that the front desk and reception area are kept clean and organised. ● Supervising staff and all front desk activities, including bookings, appointments, phone calls, and emails. ● Performing administrative duties such as filing and updating records, among others, as needed. ● Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of the visitors. ● Supervise and administer the Supervisor, and keep a check on the housekeeping staff and office boys. ● Handling the clients visiting the space and maintaining the visitors’ list.

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