Operations Manager

MNS Credit Management Group is a leading and rapidly growing agency in the domain of soft Debt Recovery and Business Information Reports. Established in 1996 and headquartered in New Delhi, India, the company has over two decades of experience in providing professional and organized services in domestic and international debt collection, business information services, first party collection of accounts receivables, business advisory services, and legal & paralegal services. Catering to a diverse clientele including small to large enterprises across various sectors, MNS has a dynamic workforce of >200 employees, driving its vision of delivering comprehensive credit management solutions globally. We are looking for an Operations & Delivery Manager to work in our Domestic Credit Reports division. This pivotal role involves managing the delivery of business information reports, interacting with clients, and supervising a team of operators and analysts dedicated to producing these reports. The ideal candidate will have a strong background in operations management, experience in customer service, and an understanding of basic credit/financial analysis. Key Responsibilities: Operations Management: Oversee the daily operations of the Domestic Credit Reports division, ensuring the timely and accurate delivery of business information reports to global clients. Team Leadership: Manage and lead a diverse team of operators and analysts responsible for creating and compiling domestic reports, fostering a collaborative and productive work environment. Client Communication: Serve as the primary point of contact for clients purchasing business information reports, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. Process Improvement: Continuously assess and improve operational processes and systems to increase efficiency, reduce costs, and enhance service quality. Compliance and Quality Control: Ensure that all international reports comply with relevant laws and regulations, maintaining the highest standards of quality and accuracy. Market Analysis: Stay informed about global market trends and developments that may impact the International Services division, adapting strategies accordingly. Collaboration: Work closely with other departments, including sales, marketing, and product development, to align international services with broader company objectives. Qualifications: Bachelor’s degree in Business Administration, Finance, or CAs. Minimum of 5-7 years of experience in operations management, with a preference for candidates with experience in financial services/BFSI domain. Proven leadership skills, with the ability to manage and motivate a diverse team. Strong interpersonal and communication skills, with fluency in English. Excellent problem-solving abilities and a commitment to delivering high-quality customer service. Preferably experience with CRM software. What We Offer: A competitive salary and benefits package. Opportunities for professional growth and development within a leading international financial services company. A dynamic and supportive work environment, with a strong emphasis on teamwork and customer service excellence.

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