Front Office Executive

Position: Front Office Executive (FOE)About the Role:As the Front Office Executive, you will be the face of the institution, creating a warm, professional, and welcoming environment for parents, students, and visitors. This role demands excellent interpersonal skills, a refined personality, and the ability to manage front office operations with efficiency and grace.Key Responsibilities:Guest & Parent ExperienceWelcome parents, students, and visitors with a high level of professionalism and courtesyEnsure a seamless and positive front office experience aligned with the school’s brand standardsCommunication ManagementHandle all incoming calls, emails, and walk-in enquiries effectivelyProvide accurate and articulate information regarding admissions, school programs, and policiesAdmissions CoordinationSupport the admissions process by managing enquiries and scheduling appointmentsMaintain regular follow-ups with prospective parents to enhance conversionAdministrative ExcellenceMaintain visitor logs, records, and front office documentationManage courier services, dispatch records, and reception area upkeepCoordination & SupportAct as a bridge between parents and internal departmentsCoordinate meetings and appointments for school leadershipCandidate Profile:Graduate with minimum 4 years of relevant experience (preferably in education or service industry)Excellent verbal and written communication skillsWell-groomed, presentable, and confident personalityProficient in MS Office and basic administrative toolsKey Competencies:Exceptional customer service orientationStrong organizational and multitasking abilitiesAttention to detail with a proactive approachAbility to handle sensitive situations with discretion and professionalism

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