Front Office Executive

Role - Front Office Executive Location – India(Dehli,UP,Haryana,Punjab,Rajasthan,Himachal,Uttrakhand) Hotel Category – 4 Star Department:Front Office / Reception Reporting To:Front Office Manager Position Type:Full-Time Salary:As per experiencePosition Summary: We are looking for a courteous and professional Front Office Executive to handle guest check-ins, check-outs, reservations, and ensure a smooth front desk operation.Key Responsibilities: Greet and welcome guests in a professional manner. Manage reservations, room allocations, and billing accurately. Provide information and assistance to guests regarding services and facilities. Coordinate with housekeeping, F&B, and other departments. Maintain accurate guest records, reports, and logs. Handle guest complaints and ensure timely resolution. Qualifications & Requirements: Excellent communication and interpersonal skills. Familiarity with hotel PMS systems. Well-groomed, polished, and professional appearance. Ability to multitask and work under pressure. Key Competencies: Guest service & relationship management Communication & problem-solving skills Attention to detail Professionalism & grooming Working Conditions: Rotational shifts including weekends and holidays. High interaction with guests, sometimes during peak hours. KPIs: Guest satisfaction scores Accuracy of reservations and billing Efficiency in check-in/check-out process

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