Accounts Assistant & Service Coordinator

Job OverviewWe are seeking a detail-oriented and proactive Accounts Assistant & Service Coordinator to manage financial operations, customer service activities, and administrative coordination for our Service Centre. The ideal candidate will have strong accounting skills, excellent customer communication abilities, and experience in managing service operations in a technical or equipment-based environment.Key ResponsibilitiesAccounts & Financial ManagementGenerate invoices for all service locations (Delhi, Mumbai, Chennai, Kolkata) using Busy Accounting SoftwareMaintain accurate records of all financial transactions related to service operationsCoordinate with the Accounts Department for processing credit notes, debit notes, and payment updatesFollow up with customers regularly to ensure timely collection of outstanding payments and reconcile accounts receivablePrepare and maintain accounts-related MIS reports including revenue tracking, payment status, and collectionsAssist in the preparation of quotations for AMC (Annual Maintenance Contracts), CAMC (Comprehensive AMC), and repair estimatesProcess vendor invoices and coordinate payment schedules with the finance teamMaintain systematic filing of invoices, payment receipts, delivery challans, and other financial documentsGenerate monthly financial reports for service revenue across all India locations.Ensure compliance with GST regulations and maintain proper tax documentation for all transactionsService Coordination & Customer ManagementCoordinate daily customer interactions and provide timely assistance for all service-related queriesHandle receiving and delivery of equipment at the Service Centre and record details accurately in Sony Internal Software and ExcelCreate service jobs in APN (Sony Internal Software), allocate tasks to technicians, and ensure timely job closure after repair completionRespond to customer calls, emails, and walk-ins, addressing inquiries and complaints professionally and effectivelyCoordinate with customers regarding repair estimates, spare procurement, job status updates, and delivery timelinesManage rental equipment operations including booking, delivery, returns, invoicing, and payment collectionPrepare delivery challans and dispatch documentation for all equipment movementsHandle priority servicing coordination for Doordarshan equipment across IndiaCoordinate with courier and transport partners to ensure safe and timely equipment shipmentBuild and maintain strong customer relationships to ensure superior service deliveryRequired QualificationsBachelor's degree in Commerce () or equivalent qualification3-6 years of proven experience in accounts management, billing operations, or finance coordinationStrong understanding of accounting principles, GST compliance, and financial documentationExperience in service coordination or customer-facing roles in a technical/equipment environmentProficiency in accounting software (Busy Software preferred) and MS Office Suite, especially ExcelExcellent verbal and written communication skills in English and HindiStrong numerical aptitude and attention to detail in financial record-keepingAbility to multitask and manage multiple priorities in a fast-paced environmentPreferred SkillsExperience with Sony Internal Software (APN) or similar service management systemsKnowledge of inventory management and spare parts coordinationFamiliarity with broadcast equipment or technical products industryExperience in preparing MIS reports and financial analysisStrong follow-up skills for payment collection and customer coordinationProfessional approach to customer service and conflict resolutionKey CompetenciesFinancial accuracy and integrity in all transactionsStrong organizational and time management skillsProactive problem-solving and decision-making abilitiesCustomer-centric approach with excellent interpersonal skillsTeam collaboration and coordination capabilitiesAbility to work under pressure and meet deadlines

Apply Now