Patient Interaction Intern – International (English + Arabic)

Location: Remote Type: Paid Internship (3 months) with PPO Stipend: ₹10,000–₹15,000/month Conversion: Full-time role based on performance Role objective Enable international patients (primarily Middle East) to navigate medical treatment in India with clarity, speed, and accuracy. The function is operational, not marketing. The output is successful bookings and high patient satisfaction. Core responsibilities Communicate with international patients via calls, WhatsApp, and email Handle inquiries in English and Arabic fluently Explain treatment options, hospital packages, pricing, and process steps Collect medical reports and coordinate with doctors/hospitals Schedule appointments, travel assistance, and follow-ups Maintain CRM records with structured, accurate data Resolve concerns and reduce drop-offs in the booking funnel Act as single point of contact for assigned patients Required skills (non-negotiable) Fluent spoken and written Arabic + English Clear phone communication and listening ability High empathy with disciplined execution Ability to handle sensitive medical conversations calmly Organized, process-driven mindset Comfortable with Google Sheets / CRM tools Fast response time and ownership mentality Preferred Experience in tele-calling, customer support, or medical tourism Knowledge of Middle East patient expectations Basic understanding of medical terminology What you will learn International patient operations Hospital coordination workflows Healthcare sales pipeline management Real-world problem solving under time pressure Cross-border communication Performance metrics Inquiry → booking conversion rate Response time Data accuracy Patient satisfaction score Follow-up completion rate Who should apply Candidates who: Want exposure to healthcare operations Prefer execution-heavy roles over theory Can handle responsibility early How to apply Send: Resume, Language proficiency details (Arabic level) & 1-minute voice note in Arabic + English introducing yourself Email: Subject: Patient Interaction Intern – Arabic

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