Associate Account Manager

Location:Navi Mumbai Work Mode:Work from Office Experience:1–2 yearsAbout telecrmtelecrm is a full-stack CRM built for Indian businesses, with strong integrations across calls and WhatsApp. We help 5000+ companies streamline lead management, automate workflows, and improve sales outcomes.Role OverviewThis role works closely with theKey Account Manager (KAM)to ensure smooth onboarding, implementation, and ongoing support for customers. Ideal for someone early in their career who enjoys interacting with clients and solving operational problems.Key ResponsibilitiesCustomer Onboarding & ImplementationAssist in onboarding new customers onto telecrm Support implementation of workflows, pipelines, and configurations under guidance of KAMCustomer SupportProvide day-to-day support to customers via calls, WhatsApp, and Zoom Resolve queries and ensure smooth product adoptionRelationship ManagementMaintain regular touchpoints with customers (fortnightly connects) Build strong working relationships with client teamsCoordination & ExecutionWork closely with KAM to execute account plans Track tasks, follow-ups, and ensure timely deliveryRequirements✔ 1–2 years of experience inCustomer Support / Customer Success ✔ Excellentwritten and verbal communication skills ✔ Comfortable interacting with clients overcalls and Zoom ✔ Strong ownership and follow-up discipline ✔ Willingness to learn SaaS workflows and CRM implementations ✔ Based in / willing to work fromNavi Mumbai officeWhy Join telecrm?✨ Strong learning exposure working directly with Key Account Managers ✨ Hands-on experience in SaaS onboarding & client success ✨ High-growth environment with real ownership ✨ Clear path to grow into Account Manager / Key Account Manager roles

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