Product & CX Associate — AI-First Builder

Cargoz is a B2B warehousing marketplace in the UAE & KSA, connecting businesses needing storage with warehouse partners digitally, efficiently, and with real operational depth.About the RoleWe’re looking for someone at the intersection of product thinking & customer experience who can use AI to execute beyond their experience level.You will:Understand problems deeply before touching a solutionBuild systems, workflows & processes, not just manage themWork directly with physical logistics operations, not just digital abstractionsUse AI as your primary productivity layer, not just an experiment You will not be hired to attend endless meetings or write status updates.What You’ll OwnCustomer Journey & CXMap the full customer journey: onboarding, booking, inventory, support, renewalIdentify friction points with evidence — and fix them end-to-endDesign/manage WhatsApp flows, automation triggers, & messagingTrack CX metrics: CSAT, response time, issue resolution rate, adoptionProcess & System DesignWrite SOPs & playbooks the team can actually followDesign workflows that work for both customers & operations teamSpot misalignments between physical & digital systems — and close the gapsAI-Driven ExecutionUse AI to design, document, analyze, and build faster than a team twice your sizeBuild lightweight automations, AI-assisted templates, and smart workflowsPrototype solutions before handing to dev to reduce idea-to-delivery gapProduct SupportSupport product planning: user research, feature docs, acceptance criteria, light testingBe the voice of the customer, grounded in real interaction dataYou’re a Fit IfYou’ve built a tool, workflow, or system that went live, and can show itYou use AI to produce real output, not just experimentYou understand both physical operations & digital layersYou write clearly, document tightly, and create SOPs others can followYou’ve worked in marketplace, logistics, or B2B service environmentsYou design for both the customer & the operatorThis Isn’t for You IfYou’ve only managed things others builtYou’ve tried ChatGPT but have no shipped workYou think operations = spreadsheets & meetingsYou prefer verbal over structured documentationYou’ve only worked in consumer apps or large enterprisesYou think CX is just about responding to complaintsWhat We’re Looking For1–2 years of experience in product, CX, or hands-on builder rolesYou’ve shipped a live flow, system, process, or toolYou use AI tools (Claude, ChatGPT, Notion AI, etc.) to produce real outputDesign for both customer experience & operational processStrong written English (Arabic is a plus)Move from ambiguity to structure without waiting for instructionsComfortable across digital systems & physical service operationsBonus / Strong PlusExperience in the marketplace, logistics, warehousing, or B2B operationsFamiliarity with WhatsApp Business API, workflow automation, and no-code platformsYou’ve productized a manual process — made it repeatable & measurableTrack outcomes with metrics, not just effortHow to Apply: Send your CV and one example of a real project you built or improved (process, tool, workflow, customer journey, or AI-assisted output) link, PDF, screenshot, or short description to hr @ . Applications are reviewed on a rolling basis.

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