Escalation Executive

Jio is inviting applicants for Escalation Executive / Customer ServiceAn escalation Executive is responsible for representing Chairman's Office.They must be able to quickly assess customer issues, identify the root cause, and develop solutions to resolve the issue.RequirementsAny Graduate1 year + (Managing customer escalations -out call)Fixed Day ShiftWork from Office, GhansoliKey ResponsibilitiesHandle high priority executive escalationsFast track the complaint and follow up with respective stakeholders for resolutionEnsure all the escalations are handled within the Service level AgreementTurn critical cases into trust building winsProvide feedback on issues that are driving customer dissatisfaction and propose suitable solutions.Knowledge & Skills (Indicate which criteria are mandatory)Experience in handling escalationExpertise in Customer experience / Customer serviceFluency in English is mandatory

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